• Operational payment processing: You manage payment transactions in day-to-day business – e.g., SEPA, SWIFT, or instant payments. You monitor transactions, identify anomalies in the monitoring, and take steps to resolve them.
• Electronic Banking: You process customer inquiries in German and English in Electronic Banking, e.g. regarding EBICS, and support onboarding or change processes – from coordination with the customer to implementation in the system.
• Regulatory & Compliance: You implement regulatory requirements (e.g. PSD2, MaRisk, EBA or ZAG) and ensure that processes and procedures comply with the requirements – also within the framework of internal and external audits.
• Cross-functional tasks: You help ensure that daily business processes run smoothly, e.g., handling customer requests, adhering to SLAs, reporting, account reconciliations, and documentation via ticketing systems.
• Interface function: You work closely with IT and specialist departments and jointly clarify complex issues when something does not go as expected in payment transactions.

You bring the following:

• Academic background: You have successfully completed a degree in economics, finance or a comparable qualification.
• Expertise: You have a good basic understanding of payment transactions or banking processes, e.g., how payments are processed, what requirements play a role, or you are keen to learn about the subject.
• IT skills: You are proficient in MS Excel and are not afraid to learn new systems and applications.
• Communication skills: You communicate clearly and professionally, both within the team and with customers, in German and English (at least C1 level).
• Analytical skills & work style: You work in a structured and meticulous manner, maintain an overview even when handling multiple tasks, and enjoy analyzing topics and finding solutions. You work independently, actively contribute, and remain flexible even in a dynamic environment.
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