SPFHS-2025-36 Agency Services Representative Trainee at NJ Department of Environmental Protection

Stanhope, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

36448.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Suite, Customer Service Training, Clerical Duties, Phone Coverage, Complaint Resolution, Fee Collection, Sales, Fiscal Reporting, Revenue Reporting, Attendance Reporting

Industry

Government Administration

Description

Open to: General Public Work Week: (35-hour) Work Week Salary: $36,448.51 (Non-negotiable) Opening Date: 12/11/2025 Closing Date: 12/26/2025 Existing Vacancies: 1 Program/Location Department of Environmental Protection State Parks, Forests and Historic Sites New Jersey State Parks Waterloo Village 526 Waterloo Road Stanhope, NJ 07874 Scope of Eligibility Open to applicants who meet the requirements below. Description Under the close supervision of a supervisory official in a state department, agency, or institution, learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related duties as required. Specific to the Position The candidate will be responsible for providing customer service to the general public and performing clerical duties. The State Park Office is open 7 days a week, year-round. Functions of the position include, but are not limited to registering campers, addressing issues with reservations, providing phone coverage, fielding complaints, collecting fees, selling State Park Passes and Park Merchandise, operating the toll booth, performing daily fiscal reports, compiling and submitting revenue and attendance reports. *Due to nature of the role, this position is performed exclusively on-site. Preferred Skill Set Microsoft Suite, including Outlook. Customer service training and experience - ability to effectively manage high volumes of phone and in-person inquiries. Ability to provide good customer service. Benefits As a New Jersey State Department, NJDEP offers a comprehensive benefits package that includes: Paid Benefit Leave Holiday Pay Alternative Workweek Program* Telework* Pension Deferred Compensation Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance Flexible and Health Spending Accounts (FSA/HSA) Commuter Tax Savings Program Public Service Loan Forgiveness (PSLF) Tuition Reimbursement* *Pursuant to the State/Department's policy, procedures, and/or guidelines. License Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. Residency All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the “New Jersey First Act”. Authorization to Work Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations. NOTE: The State of New Jersey does not provide sponsorship for citizenship to the United States. SAME Applicants If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter) must be submitted along with your resume by the closing date indicated above. For more information on the SAME program, please visit SAME Program, email [email protected], or call CSC at (609) 292-4144 and select Option #3. Veteran's Preference To qualify for New Jersey Veteran's Preference/status, you must establish Veteran's Preference through the Department of Military and Veteran's Affairs. Please submit proof of your Veteran's Preference along with your resume as indicated. For more information, please visit https://www.nj.gov/military/veterans/services/civil-service-preference/ Equal Opportunity Employment The State of New Jersey seeks to increase the richness and diversity of its workforce, and in doing so, become the employer of choice for all people seeking to work in State Government. To evaluate the effectiveness of our efforts to attract and employ a diverse workforce, applicants are asked to voluntarily answer a few brief questions on the NJ Affirmative Action Information Form. All information is considered confidential and will be filed separately with the agency's affirmative action officer. This information will not be part of your application for employment and will not be considered in any hiring decision. DEP Notices of Vacancy have a 4:00 p.m. deadline on the closing date. When filing for these opportunities, please be sure to have your letter of interest and credentials sent electronically before 4 p.m. on the closing date. The New Jersey Department of Environmental Protection is an Equal Opportunity Employer and is committed to inclusive hiring and a diverse workforce. We strongly encourage people from all backgrounds to apply. Accommodations under ADA will be provided upon request.

Responsibilities

The candidate will provide customer service to the general public and perform clerical duties. Responsibilities include registering campers, addressing reservation issues, and collecting fees.