SPFHS-2025-43 Agency Services Representative 2 (Internal Posting) at NJ Department of Environmental Protection

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Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

65244.42

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Participation, Familiarity with Billing, Cheerful Disposition, OneDrive Proficiency, Ability to Multi-task, Leadership

Industry

Government Administration

Description

Open to: Division-Wide Work Week: 40-hour Work Week Salary: (A13) $45,146.92 – $65,244.42 Opening Date: 12/16/2025 Closing Date: 12/30/2025 Existing Vacancies: 4 Program/Location Department of Environmental Protection State Parks, Forests and Historic Sites NJ State Parks Position 1: Spruce Run Recreation Area 68 Van Syckles Road Clinton, NJ 08809 Position 2: Round Valley Recreation Area 1220 Stanton-Lebanon Road Lebanon, NJ 08833-3115 Position 3: Cheesequake State Park 300 Gordon Road Matawan, NJ 07747 Position 4: Ringwood State Park 1304 Sloatsburg Rd Ringwood, NJ 07456 Scope of Eligibility Open to permanent employees in a competitive title who work for NJ State Parks and meet the requirements below. Description Under the limited supervision of a supervisory official in a state department, agency, or institution, provides front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; may provide guidance and assistance to clerical staff; does other related work as required. Specific to the Position Duties and responsibilities specific to the ASR 2 title include (1) billing/accounts payable/processing/tracking for one or more NJ State Park locations (2) resolution of complex customer service issues, (3) completion of technical form reviews, data entry and regulatory compliance requirements, and (4) responsibility for/independent management of internal Park programs (special use permit events, campgrounds and reservable picnic areas). In addition, manages boat launch & annual passes, park store inventories, seasonal program scheduling, etc. Due to the nature of the role, this position is performed exclusively on-site. Preferred Skill Set Organization, participation, familiarity with billing & NJ Start, cheerful disposition, OneDrive proficiency, ability to multi-task, and leadership. Requirements EXPERIENCE: Two (2) years of experience providing information and support to customers or clients, responding to technical inquiries and/or complaints regarding products, services or programs, or collecting payments in a government or office setting. License Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. Veteran's Preference To qualify for New Jersey Veteran's Preference/status, you must establish Veteran's Preference through the Department of Military and Veteran's Affairs. Please submit proof of your Veteran's Preference along with your resume as indicated. For more information, please visit https://www.nj.gov/military/veterans/services/civil-service-preference/ Residency All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the “New Jersey First Act”. Benefits As a New Jersey State Department, NJDEP offers a comprehensive benefits package that includes: Paid Benefit Leave Holiday Pay Alternative Workweek Program* Telework* Pension Deferred Compensation Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance Flexible and Health Spending Accounts (FSA/HSA) Commuter Tax Savings Program Public Service Loan Forgiveness (PSLF) Tuition Reimbursement* *Pursuant to the State/Department's policy, procedures, and/or guidelines. Authorization to Work Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations. NOTE: The State of New Jersey does not provide sponsorship for citizenship to the United States. Equal Opportunity Employment The State of New Jersey seeks to increase the richness and diversity of its workforce, and in doing so, become the employer of choice for all people seeking to work in State Government. To evaluate the effectiveness of our efforts to attract and employ a diverse workforce, applicants are asked to voluntarily answer a few brief questions on the NJ Affirmative Action Information Form. All information is considered confidential and will be filed separately with the agency's affirmative action officer. This information will not be part of your application for employment and will not be considered in any hiring decision. DEP Notices of Vacancy have a 4:00 p.m. deadline on the closing date. When filing for these opportunities, please be sure to have your letter of interest and credentials sent electronically before 4 p.m. on the closing date. The New Jersey Department of Environmental Protection is an Equal Opportunity Employer and is committed to inclusive hiring and a diverse workforce. We strongly encourage people from all backgrounds to apply. Accommodations under ADA will be provided upon request.

Responsibilities

The Agency Services Representative 2 provides customer support services involving the review, processing, and issuance of agency documents. Responsibilities include billing, resolution of customer service issues, and management of internal park programs.