SPFHS-2026-2 Agency Services Representative 4 at NJ Department of Environmental Protection

Andover, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

89809.0

Posted On

21 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organization, Customer Support, Technical Inquiry Response, Complaint Handling, Fiscal Management, Procurement, Payroll Management, Documentation Tracking, Emergency Notification, Information Relay, Lead Worker Capacity, Customer Service, Data Management, Office Operations, Financial Record Keeping

Industry

Government Administration

Description

Open to: Department-Wide Work Week: (40-hour) Work Week Salary: (A20) $61,510.13 - $89,809.93 Opening Date: 1/20/2026 Closing Date: 2/3/2026 Existing Vacancies: 1 Program/Location Department of Environmental Protection State Parks, Forests & Historic Sites New Jersey Forest Fire Service & Forestry Forest & Natural Lands, Forest Fire Management, Division A 240 Main Street Andover, NJ 07821 Scope of Eligibility Open to permanent DEP employees in a competitive title, who meet the requirements below. Description Under the direction of a supervisory official in a state department, agency, or institution, provides front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides varied information to customers regarding department/agency programs and services; handles the most complex and/or sensitive customer issues, requests and complaints; functions in a lead worker capacity; does other related work as required. Specific to the Position Manages daily operations at the Andover Forest Fire Field Headquarters, including opening and closing the office as required. May be responsible for dispatching or making emergency notifications when Forest Fire resources are needed, ensuring timely and accurate communication; Relays and provides pertinent information to staff, field personnel, and partner agencies as necessary. Oversees fiscal and procurement processes, including preparing and making deposits, managing purchase orders (POs), ensuring vendor payments, and maintaining accurate financial records. Submits Fire Line payroll and ensures all related documentation is accurate and completed on time. Tracks agricultural permits and maintains related documentation and data. Does other related duties. Due to nature of the role, this position is performed exclusively on-site. Preferred Skill Set Strong communication and organization skills preferred. Requirements EXPERIENCE: Four (4) years of experience providing information and support to customers or clients, responding to technical inquiries and/or complaints regarding products, services or programs, or collecting payments in a government or office setting. License Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. Veteran's Preference To qualify for New Jersey Veteran's Preference/status, you must establish Veteran's Preference through the Department of Military and Veteran's Affairs. Please submit proof of your Veteran's Preference along with your resume as indicated. For more information, please visit https://www.nj.gov/military/veterans/services/civil-service-preference/ Residency All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the “New Jersey First Act”. Benefits As a New Jersey State Department, NJDEP offers a comprehensive benefits package that includes: Paid Benefit Leave Holiday Pay Alternative Workweek Program* Telework* Pension Deferred Compensation Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance Flexible and Health Spending Accounts (FSA/HSA) Commuter Tax Savings Program Public Service Loan Forgiveness (PSLF) Tuition Reimbursement* *Pursuant to the State/Department's policy, procedures, and/or guidelines. Authorization to Work Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations. NOTE: The State of New Jersey does not provide sponsorship for citizenship to the United States. Equal Opportunity Employment The State of New Jersey seeks to increase the richness and diversity of its workforce, and in doing so, become the employer of choice for all people seeking to work in State Government. To evaluate the effectiveness of our efforts to attract and employ a diverse workforce, applicants are asked to voluntarily answer a few brief questions on the NJ Affirmative Action Information Form. All information is considered confidential and will be filed separately with the agency's affirmative action officer. This information will not be part of your application for employment and will not be considered in any hiring decision. DEP Notices of Vacancy have a 4:00 p.m. deadline on the closing date. When filing for these opportunities, please be sure to have your letter of interest and credentials sent electronically before 4 p.m. on the closing date. The New Jersey Department of Environmental Protection is an Equal Opportunity Employer and is committed to inclusive hiring and a diverse workforce. We strongly encourage people from all backgrounds to apply. Accommodations under ADA will be provided upon request.

Responsibilities

The role involves managing daily operations at the Andover Forest Fire Field Headquarters, including customer support services and handling complex issues. Responsibilities also include overseeing fiscal processes and ensuring timely communication during emergencies.