Spl NOC Support at AMERICAN TOWER CORPORATION

Accra, Greater Accra Region, Ghana -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

NOC Supervision, Team Management, Incident Management, SLA Management, Ticket Escalation, Network Availability Reporting, Vendor Management, 24/7 Shift Support, Telecommunications

Industry

Telecommunications

Description

The Supervisor, Network Operations Center (NOC) is responsible for managing a team of Vendor’s NOC Technicians supporting ATC’s entire asset portfolio. This includes directly supervising these employees and maintaining staffing levels and skill sets needed to support operations in a 24/7 shift system. The incumbent will ensure shifts are covered with appropriately skilled personnel in order to support incident management activities (i.e. outages and impairments). This position will also partner and effectively manage the relationship with external maintenance and operations vendors to oversee tickets, escalations and ensure maximum possible network service availability in accordance with agreed SLA. The NOC Support Supervisor will be responsible for creating and producing quality reports on network availability and in addition, ensure appropriate response times and ticket escalations in accordance with the escalation matrix. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com. American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

Responsibilities

The Supervisor, Network Operations Center (NOC) manages a team of Vendor's NOC Technicians supporting the entire asset portfolio, ensuring shifts are covered with appropriately skilled personnel for 24/7 incident management. This role also involves partnering with external vendors to oversee tickets, escalations, and maintain maximum network service availability according to SLAs.