Sports & Leisure Team Leader - InterContinental Hayman
Hotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island
Hotel: Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801
Job number: 151427

ABOUT US

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

ABOUT THE ROLE

We are looking to employ a Sports & Leisure Team Leader in a fulltime ongoing position.
As a Sports & Leisure Attendant at InterContinental Hayman Great Barrier Reef, you’ll be part of a dynamic team delivering unforgettable experiences through a range of land-based and non-motorised water activities. From setting up beachfront operations each day to leading guided nature walks, kayak tours, and snorkel lessons, your role is all about creating safe, engaging, and memorable moments for our guests. You’ll combine your passion for the outdoors with a high regard for safety and service, ensuring all activities are conducted professionally and in line with resort standards.

In this role, you will be responsible for:

• Take and manage bookings, up-selling opportunities and helping to improve guest’s stay.
• Reporting on the daily operation of guest activities and guest feedback.
• Instructing guests on the safe and proper use of equipment such as sea kayaks and stand-up paddleboards, ensuring compliance with safety standards.
• Ensuring equipment is mechanically sound, and staff is up to date and relevant training completed. Report any equipment maintenance or repair requirements to the Assistant Manager
• Providing accurate and engaging information about the island’s natural environment, including local flora and fauna.
• Ensuring all recreation equipment and facilities, including the Recreation Centre, are clean, well-presented, and free from defects.
• Assisting with tour check-ins, including completion of waivers, safety briefings, and issuing invoices.
• Actively promoting and cross-selling resort activities to enhance guest experiences.
• Following all emergency, safety, and navigation protocols in line with Marine Board of Queensland and NSCV guidelines.

APPROPRIATE AUSTRALIAN WORKING RIGHTS ARE REQUIRED FOR THIS ROLE.

• The base hourly rate for this position is $28.20 under the Hayman Island Enterprise Agreement, working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
• World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.
  No previous experience is necessary as training will be provided. Successful candidates may also have the opportunity to learn and acquire additional skills during their employment.