About the job

Job Summary:

The Racquet Sports Manager will lead the commercial and strategic growth of Zayed Sports City Racquet Sports and responsible for developing and executing a comprehensive business plan to drive revenue, enhance programme participation, and strengthen community engagement.

The ideal candidate will have a strong background in racquet sports operations, programme development, and stakeholder management, with a passion for delivering exceptional experiences from grassroots to elite levels.

Job Responsibilities:

Commercial & Strategic Growth

• Develop and implement a racquet sport business plan aligned to the venue's overall strategy
• Drive court occupancy and programme participation to maximise revenue and ROI
• Build partnerships with academies, schools, federations, and sponsors
• Identify new products, memberships, events, and experiences to attract diverse user segments

Programme Development

• Oversee junior and adult programmes, holiday camps, social sessions, leagues, and tournaments
• Curate high-performance pathways in partnership with national and international partners
• Monitor participant satisfaction and continuously improve offerings

Operations & Asset Management

• Ensure courts and facilities are maintained to the highest standards
• Manage staff schedules, coaches, bookings, and customer service
• Introduce technology to streamline booking and membership processes
• Lead continuous improvement of operational processes to increase efficiency

Marketing & Community Engagement

• Work with marketing to create campaigns to promote services and grow community engagement
• Build a strong racquet sport culture on site, including grassroots to elite involvement
• Organise regular events, open days, and exhibitions to boost visibility and footfall

Financial & Reporting

• Set and manage budgets, revenue targets, and reporting metrics
• Monitor KPIs and provide regular business reports to senior management
• Maintain financial sustainability while pursuing growth

Requirements & Qualification:

• Bachelor's degree in Sports Management, Business Administration, or a related field
• 5+ years of progressive experience in sports or facility management, with at least 3 years in a senior or leadership role, ideally within racquet sports.
• Coaching certifications in one or more racquet sports (desirable)
• Sports and facility operations management
• Budgeting and financial oversight
• Strong communication and interpersonal skills
• Ability to lead teams and inspire a high-performance culture
•