SUMMARY

The primary function of the Sports School Reservations Agent is to aid the Director of Skiing and the Sports School Manager, by selling ski and snowboard school products and providing daily reports. The Reservations Agent will work at the sports school sales office and will be responsible for overall daily management of the sports school in cooperation with the Sports School Manager and Reservations Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide exceptional guest service to all members of the resort and its guests.
• Provide sales function of sports school products.
• Be able to manipulate products in our sales software
• Assign staff to various lessons based on experience and PSIA/AASI certification in conjunction with the Sports School Manager.
• Provide sales of sports school products.
• Support frontline operations as needed.
• Review and oversee timesheets, incentive pay, etc. for snow sport school.
• Sales and fulfillment of all ticket, passes, express cards associated with the sports school.
• Support retail, rental and ticket sales staff.
• Work with Group Sales Coordinator to provide group sales experiences.
• Recognize that service is our product and helping guests have great experiences is our primary goal.
• Review web-site pages, snow sports, and programs.
• Evaluate and modify department policies & procedures to the benefit of the Sports school, Tamarack Resort and guests.
• Interact with guests and customers of the Resort in a friendly and accommodating manner.
• Maintain compliance with the Tamarack Resort Handbook, as well as, Resort procedures.
• Appreciate that teamwork is essential for the success of the guest, the Snowsports Learning Center and the Resort.
• Cooperate with all Resort departments, employees & coworkers in the performance of their duties.
• Perform other duties assigned by the Senior Director or as appropriate to meet goals of the department and company.

QUALIFICATIONS

To perform this job satisfactorily, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Exceptional organizational skills including high level of comfort with multiple software systems. Must demonstrate strong management and leadership skills with the ability to work in a team environment. Must be skilled in providing outstanding customer service.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Provide exceptional guest service to all members of the resort and its guests.
• Provide sales function of sports school products.
• Be able to manipulate products in our sales software
• Assign staff to various lessons based on experience and PSIA/AASI certification in conjunction with the Sports School Manager.
• Provide sales of sports school products.
• Support frontline operations as needed.
• Review and oversee timesheets, incentive pay, etc. for snow sport school.
• Sales and fulfillment of all ticket, passes, express cards associated with the sports school.
• Support retail, rental and ticket sales staff.
• Work with Group Sales Coordinator to provide group sales experiences.
• Recognize that service is our product and helping guests have great experiences is our primary goal.
• Review web-site pages, snow sports, and programs.
• Evaluate and modify department policies & procedures to the benefit of the Sports school, Tamarack Resort and guests.
• Interact with guests and customers of the Resort in a friendly and accommodating manner.
• Maintain compliance with the Tamarack Resort Handbook, as well as, Resort procedures.
• Appreciate that teamwork is essential for the success of the guest, the Snowsports Learning Center and the Resort.
• Cooperate with all Resort departments, employees & coworkers in the performance of their duties.
• Perform other duties assigned by the Senior Director or as appropriate to meet goals of the department and company