SPORTSBOOK SUPERVISOR at PENN Entertainment Inc

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

23.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervisory Skills, Regulatory Compliance, Financial Controls, Problem Solving, Communication, Team Management, Scheduling, Wagering Activity Monitoring, Confidentiality, Attention to Detail

Industry

Gambling Facilities and Casinos

Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. SUMMARY The Sportsbook Supervisor oversees day-to-day sportsbook operations to ensure a high level of guest service, regulatory compliance, and team performance. This role supports the Sportsbook Manager by supervising Team Members, resolving guest issues, monitoring wagering activity, and maintaining accurate financial controls in a fast-paced gaming environment. Supports and administers operational goals and monitors achievements of performance and profit objectives Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction Responsible for supporting compliance to departmental budgets Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs Ensures customer service standards are followed by all team members and addresses issues as they arise Closes out tellers at the end of their shifts, ensures that all money and supporting documentation has been accounted for and secured appropriately Verifies cash drawers, complete reports, rates casino customer activity, and monitors sports book for suspicious activity Prepare and stock all the daily sports sheets Ensures customer service meets established standards Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management Maintains strict confidentiality in all departmental and company matters BRING US YOUR BEST. Must be at least 21 years of age High school diploma or GED; six months to one year supervisory experience; or equivalent combination of education and experience Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals Ability to read and communicate verbally in English Written communication skills in in English may also be required STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $22.00 to $23.00 per hour, based on experience

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Responsibilities

The Sportsbook Supervisor oversees day-to-day sportsbook operations, ensuring high levels of guest service and regulatory compliance. This role includes supervising team members, resolving guest issues, and maintaining accurate financial controls.