THE COMPANY

Sofar is on a mission to connect the world’s oceans. We design, build, and deploy the largest privately owned network of marine weather sensors to power the world’s best marine weather forecasts. Our data helps our customers to increase efficiency and reduce emissions, delivering tools to governments and other stakeholders to understand impacts of climate change on extreme weather and ocean health. We live on Planet Ocean, and our goal is to create the ocean intelligence needed to ensure a sustainable future.

You are an experienced and hands on Customer Service leader who is excited to join a small and quickly growing startup. We build highly connected sensors, systems and software that enable our customers to better understand many intricacies of our Oceans and strive to make these tools as accessible as possible to a wide range of customers. In this role, you will oversee a small but scrappy customer service team, manage day to day customer service operations, collaborate across internal and external stakeholders, design tools and industry leading processes, and ensure our customers experience seamless order processing and issue resolution. As the team leader, you will handle escalated customer issues, provide guidance and mentoring to team members, and drive continuous improvement in operation efficiency.