Squad Master & Customer Journey Expert Current Accounts at Ing Firm

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Squad Master, Product Owner, Customer Journey Expert, Backlog Management, Feature Intakes, Daily Stand Up, Sprint Planning, Stakeholder Communication, Risk Appetite Management, Business Requirements Definition, Discovery Phase, Delivery Phase, Collaboration, Proactivity, Analytical Mindset, Ownership

Industry

Banking

Description

A day in the life of a Squad Master / Product Owner Our mission is to become the become the most recommended mobile-led bank in Belgium, one which makes banking simple and drives financial progress. We are passionate about using technology to make banking frictionless and to become the undisputed number 1 in mobile Daily Banking. Are you ready to lead the charge in transforming everyday banking into something exceptional? Do you thrive at the crossroads of innovation, customer experience and strategic value? If so, join us as Customer Journey Expert, where we are not just managing accounts, we are shaping the future of banking. You will be at the helm of reinventing our current account packs, a flagship project that is redefining how we create value for our customers and for the bank. Think of it as the sweet spot where customer experience, market differentiation and recurrent fee income meet, and you will be steering the ship. Manage your squad’s backlog. Take the lead in Feature intakes, Daily Stand Up, Sprint Plannings, communication to stakeholders, in and outbound QBR requests, etc … Deep dive in content. Master the vast world of Current Accounts and become ING’s next expert. You are in the driver seat of shaping your product. The PO of the Current Accounts squad always places the customer at heart… … while maintaining withing ING’s Risk Appetite Your main focus will be on Defining the Business Requirements for the New Account Packs, supporting the Discovery & Delivery Phase and closely collaborating with internal stakeholders ( ie: Risk, Compliance, Legal, UX, etc … ) How to succeed We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Be Proactive. The Product Owner is key in managing the expectations from the squad. Both on the short and long term. Being a step ahead will differentiate yourself from other Product Owners. As a Product Owner, communicating within the team is as important as communicating outside of the team. Being clear and concise, with a strong message and confident voice is something we value. The Current Account Domain has been around for decades. There is a lot to learn and discover. Having a curious mind to look for details is key in succeeding. Taking informed decisions will be part of your day-to-day job. Having an analytical mindset will influence your stakeholders in steering your product in the right direction. ‘You are the CEO of the Current Accounts domain’. Take the lead in making sure the correct features are added which have the highest added value. Ownership and accountability are key comptences. As a Product Owner, you will have the opportunity to: Take a role with high visibility and exposure Interact with many stakeholders and aspects of ING Put your leadership qualities to the test Be independent, while contributing to ING’s strategic goals The team The Current Accounts squad consists of product CJE’s. A mix of experienced colleagues and professionals, 50% man 50% woman. The team is the owner of all business processes of the Current Accounts. Ensuring that changes on all our ING Current Accounts are validated, risk approved and having the best customer experience at hand. Also we are working very closely with the Discovery squads and the IT colleagues in an iterative and collaborative way. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

The role involves leading the squad's backlog management, taking charge of feature intakes, stand-ups, and sprint planning while communicating effectively with stakeholders. A main focus is defining business requirements for new account packs and supporting the discovery and delivery phases in close collaboration with internal departments.