Squad Master & Customer Journey Expert Current Accounts at ING Hubs Romania

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Squad Master, Product Owner, Customer Journey Expert, Backlog Management, Feature Intakes, Daily Stand Up, Sprint Plannings, Stakeholder Communication, Business Requirements Definition, Discovery Phase, Delivery Phase, Risk Management, Compliance, Legal, UX, Proactivity

Industry

IT Services and IT Consulting

Description

A day in the life of a Squad Master / Product Owner Our mission is to become the become the most recommended mobile-led bank in Belgium, one which makes banking simple and drives financial progress. We are passionate about using technology to make banking frictionless and to become the undisputed number 1 in mobile Daily Banking. Are you ready to lead the charge in transforming everyday banking into something exceptional? Do you thrive at the crossroads of innovation, customer experience and strategic value? If so, join us as Customer Journey Expert, where we are not just managing accounts, we are shaping the future of banking. You will be at the helm of reinventing our current account packs, a flagship project that is redefining how we create value for our customers and for the bank. Think of it as the sweet spot where customer experience, market differentiation and recurrent fee income meet, and you will be steering the ship. Manage your squad’s backlog. Take the lead in Feature intakes, Daily Stand Up, Sprint Plannings, communication to stakeholders, in and outbound QBR requests, etc … Deep dive in content. Master the vast world of Current Accounts and become ING’s next expert. You are in the driver seat of shaping your product. The PO of the Current Accounts squad always places the customer at heart… … while maintaining withing ING’s Risk Appetite Your main focus will be on Defining the Business Requirements for the New Account Packs, supporting the Discovery & Delivery Phase and closely collaborating with internal stakeholders ( ie: Risk, Compliance, Legal, UX, etc … ) How to succeed We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Be Proactive. The Product Owner is key in managing the expectations from the squad. Both on the short and long term. Being a step ahead will differentiate yourself from other Product Owners. As a Product Owner, communicating within the team is as important as communicating outside of the team. Being clear and concise, with a strong message and confident voice is something we value. The Current Account Domain has been around for decades. There is a lot to learn and discover. Having a curious mind to look for details is key in succeeding. Taking informed decisions will be part of your day-to-day job. Having an analytical mindset will influence your stakeholders in steering your product in the right direction. ‘You are the CEO of the Current Accounts domain’. Take the lead in making sure the correct features are added which have the highest added value. Ownership and accountability are key comptences. As a Product Owner, you will have the opportunity to: Take a role with high visibility and exposure Interact with many stakeholders and aspects of ING Put your leadership qualities to the test Be independent, while contributing to ING’s strategic goals The team The Current Accounts squad consists of product CJE’s. A mix of experienced colleagues and professionals, 50% man 50% woman. The team is the owner of all business processes of the Current Accounts. Ensuring that changes on all our ING Current Accounts are validated, risk approved and having the best customer experience at hand. Also we are working very closely with the Discovery squads and the IT colleagues in an iterative and collaborative way. Suntem o bancă globală cu o bază europeană puternică, iar cei peste 60.000 de colegi ai noștri deservesc aproximativ 38 de milioane de clienți și clienți corporativi în peste 40 de țări. Să lucrezi în ING înseamnă să fii înconjurat de oamenii energici, ambițioși, prietenoși și colaborativi pentru a avea un impact pozitiv asupra oamenilor și planetei. A lucra aici înseamnă a avea autonomia de a conduce progresul, a ajuta la crearea unei valori superioare pentru client și a contribui la ambiția noastră de a pune durabilitatea în centrul a tot ceea ce facem. Aici, suntem mai mult decât o companie - suntem o comunitate de inovatori, de oameni energetici și colaborativi, dedicați pentru a avea un impact real. Fie că abia îți începi cariera sau cauți următoarea mare provocare, avem oportunități care te vor inspira și te vor ajuta să te dezvolți. Viitorul tău la ING începe cu o singură aplicație. Ești gata să ni te alături? Avem o mulțime de oportunități care se potrivesc abilităților și aspirațiilor tale! Utilizează filtrele de sub bara de căutare - cum ar fi locația și tipul de rol - pentru a te ajuta să găsești potrivirea perfectă. Începe să explorezi acum și descoperă unde te-ar putea duce următoarea schimbarea în carieră!

Responsibilities

The role involves leading the squad's backlog management, taking charge of feature intakes, stand-ups, and sprint planning, while deeply mastering the Current Accounts domain to shape the product offering. The main focus is defining business requirements for new account packs, supporting discovery and delivery phases, and collaborating closely with internal stakeholders like Risk, Compliance, and Legal.