Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.
Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.

REQUIREMENTS:

5+ years in a customer-facing SaaS role, with a proven track record in renewals and account growth.

• Familiarity with EdTech, Training, eLearning, L&D, HRTech, or similar SaaS verticals (preferred).

• Industry knowledge a plus—skilled trades, facilities maintenance, manufacturing, construction, or heavy equipment.

• • Comfortable using Salesforce, ChurnZero, and AI tools like ChatGPT, Gemini, or Perplexity.

WHAT YOU’LL DO:

• Build Strategic Relationships: Become the go-to advisor for executives and stakeholders across your accounts.
• Drive Adoption & Value: Guide customers to get the most from our platform and drive measurable ROI.
• Manage Renewals & Growth: Lead renewals and expansion conversations.
• Lead Business Reviews: Run QBRs/EBRs that showcase impact, align on goals, and highlight outcomes.
• Advocate for Customers: Be their voice internally—relay feedback and influence product and process improvements.

Strategic & Accountable: Own your accounts and deliver results with ownership.

• Relationship-Driven: Build trust at all levels—from operations to the C-suite.
• Problem Solver: Adaptable, creative, resourceful, and driven by data-informed solutions.
• Clear Communicator: You excel at storytelling, presentations, and inspiring action.
• Collaborative & Curious: A growth-minded team player, eager to learn and contribute

5+ years in a customer-facing SaaS role, with a proven track record in renewals and account growth.

• Familiarity with EdTech, Training, eLearning, L&D, HRTech, or similar SaaS verticals (preferred).
• Industry knowledge a plus—skilled trades, facilities maintenance, manufacturing, construction, or heavy equipment