Sr. Account Manager at Evans Transportation Services, Inc

Delafield, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics Knowledge, Customer Service, Team Leadership, Claims Management, Pricing Structures, Communication Skills, Problem-Solving, Mentoring, Operational Best Practices, Cross-Functional Collaboration, Transportation Management System, Microsoft Office Suite, Service Execution, Account Growth, Customer Relationship Management, Training

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Job Description: Sr. Account Manager Job Summary: The Senior Account Manager is a key leader within the Operations team, responsible for managing strategic customer relationships, overseeing service execution, and mentoring team members. This role ensures account stability and growth by applying customer-specific pricing, managing claims and exceptions, and participating in key customer meetings. The ideal candidate brings strong logistics knowledge, customer service expertise, and team leadership experience to deliver high-impact results and drive operational excellence. Key Responsibilities: Customer Relationship Management Act as the primary liaison for high-value or strategic accounts, ensuring consistent communication and service excellence Foster strong, trust-based relationships with customers and proactively identify opportunities for account growth or improvement Represent the company in Quarterly Business Reviews (QBRs), providing insights on performance, KPIs, and service initiatives Team Leadership & Training Provide onboarding and ongoing training for new and existing employees to ensure knowledge of systems, customer SOPs, and operational best practices Serve as a subject matter expert and mentor for Account Managers and Customer Support Representatives Support cross-functional collaboration and team cohesion through coaching and process reinforcement Pricing & Claims Management Accurately apply and manage customer-specific rates within the Transportation Management System (TMS) Oversee claims processing for damaged, lost, or delayed freight, ensuring timely resolution and communication with stakeholders Account Operations Oversight Manage and maintain exclusionary lane lists to prevent undesired routing or carrier assignments Collaborate with internal departments (Carrier Management, Customer Support, etc.) to address customer needs and resolve operational issues Monitor service levels, escalate challenges as needed, and implement solutions for continuous improvement Qualifications: 3+ years of logistics or transportation industry experience, with a strong background in customer account management Proven ability to manage and grow customer relationships in a fast-paced environment Experience training and mentoring employees, preferably in a logistics operations setting Strong knowledge of pricing structures, claims processes, and carrier operations Proficiency in TMS platforms and Microsoft Office Suite, especially Excel and Outlook Excellent communication, problem-solving, and leadership skills Work Environment: Full-time Standard business hours with flexibility as needed to meet customer requirements

Responsibilities

The Senior Account Manager is responsible for managing strategic customer relationships and overseeing service execution. This role also involves mentoring team members and ensuring account stability and growth.