Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are looking for a Senior Advisory Consultant – Financial Services (FS) to join our dynamic team in Asia. In this role, you will act as a trusted advisor to our banking and insurance clients, helping them reimagine operations, enhance resilience, and modernize legacy systems using the ServiceNow platform. Your deep understanding of financial services applications, business processes, and regulatory expectations will be essential in shaping client transformation journeys.
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

QUALIFICATIONS

• 15+ years of experience in financial services industry consulting, technology transformation, or enterprise software advisory.
• Strong domain expertise in banking (Retail, Corporate, Digital, Trade-Finance) and/or insurance (life, general, health) operations and processes.
• Proven experience leading or advising on technology programs in areas such as core system modernization, claims automation, customer experience, or enterprise risk.
• Deep understanding of industry applications like Temenos, Finacle, Finastra, Guidewire, Duck Creek, SAP FS, or FIS.
• Familiarity with emerging technologies such as AI, GenAI, data fabric, workflow automation, and Regtech.
• Ability to engage effectively with senior business and IT stakeholders; excellent communication, storytelling, and presentation skills.
• Experience in working across markets in ASEAN, Greater China, and/or South Asia.
• Bachelor’s degree in Business, Finance, Engineering, or related field; MBA or equivalent is a plus.

Preferred Skills

• Experience working with or implementing ServiceNow or similar workflow automation platforms.
• Familiarity with industry frameworks like BCBS 239, DORA, IFRS 17, AML/KYC, and ISO 20022.
• Passion for innovation, digital transformation, and the future of financial services.
• Deep appreciation for AI and data-driven decision-making in financial services. Awareness of how ServiceNow’s Agent Assist, Predictive Intelligence, and GenAI capabilities support employee decisioning and proactive service delivery.

Additional Information

• The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
• Partner with customers and account teams to articulate the value of ServiceNow in the context of banking and insurance operations.
• Translate complex financial services requirements into business-focused solutions using ServiceNow’s platform capabilities, including IT workflows, risk & compliance, customer operations, and AI-driven automation.
• Deliver industry-specific advisory sessions, business value assessments, and operating model design engagements to C-level and senior executives.
• Provide domain leadership in areas such as core banking transformation, KYC, claims and underwriting workflows, regulatory reporting, and operational risk management.
• Act as a bridge between business and technology—collaborating with product, engineering, and solution consulting teams to influence roadmap and solution relevance.
• Stay updated on industry trends, APAC regulatory developments (e.g., MAS, HKMA, BSP), and customer pain points to tailor advisory outcomes.
• Mentor junior consultants and contribute to the growth of ServiceNow’s Financial Services advisory capabilities in the region.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Support marketing events including executive briefings, conferences, user groups, and trade shows.