Sr Advisory Solution Consultant at ServiceNow

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Management, AI Integration, Solution Design, Cross-Functional Collaboration, Data Strategy, Agile Development, Customer Workflows, Proof-of-Concept, Mobile Enablement, Asset Management, Service Optimization, Documentation, Training, Thought Leadership, Predictive Maintenance, Workforce Optimization

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a FSM Sr. Advisory Solution Architect with deep expertise in Field Service Management to join our global architecture team. In this role, you will lead the creation and evolution of best practice Proof-of-Concept (POC) programs that highlight the power of ServiceNow’s FSM capabilities—integrated within broader CRM and Customer Workflow solutions. You will work closely with a highly skilled technical team to design, iterate, and refine solutions that demonstrate real-world impact, agility, and innovation. The ideal candidate combines hands-on FSM domain experience, strong ServiceNow platform knowledge, and the creativity to innovate and pivot quickly based on customer and market needs. Key Responsibilities: Design & Deliver FSM POCs: Lead the creation of best practice proof-of-concept environments that showcase FSM use cases, including scheduling, dispatch, mobile enablement, asset management, and AI-driven service optimization. Domain Expertise: Apply practical, hands-on knowledge of the Field Service Management domain, ensuring solutions reflect real-world challenges and best practices. Innovation & Iteration: Build multiple versions of FSM showcase programs, refine based on feedback, and continuously improve solution design. Cross-Functional Collaboration: Partner with engineering, product, and GTM leaders to deliver scalable, customer-relevant FSM solutions aligned with CRM and Customer Workflows. Integration & Data Strategy: Leverage experience with legacy and modern integration technologies (APIs, data virtualization, zero data copy) to ensure FSM solutions are extensible and connected across the enterprise. AI-Enabled Solutions: Incorporate AI and automation into FSM workflows to accelerate performance, improve scheduling efficiency, and reduce manual effort. Enablement & Knowledge Transfer: Create repeatable assets, documentation, and training materials to empower Solution Consultants and other technical teams. Thought Leadership: Represent FSM best practices internally and externally, contributing to how ServiceNow positions its FSM capabilities in the market. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10 plus years SC experience Background in FSM domains such as utilities, telecom, manufacturing, healthcare, or field workforce-heavy industries. Experience applying AI/ML to FSM use cases (predictive maintenance, intelligent dispatch, workforce optimization). Familiarity with CRM and cross-workflow integrations to tie FSM into end-to-end customer journeys. Agile development or rapid prototyping experience. Travel as required Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

Lead the creation of best practice proof-of-concept environments that showcase FSM use cases and work closely with a technical team to design and refine solutions. Build multiple versions of FSM showcase programs and ensure solutions reflect real-world challenges and best practices.