JOB DESCRIPTION:

Saks Global
Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world’s most esteemed brands, Saks Global is shaping the future of luxury retail.
Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.

Primary call types include loyalty and promotional program assistance, earned gift card exceptions and private-label liaison assistance for branded credit cards.
Support and facilitate various tasks and processes related to our credit & loyalty program.
Support Supervisor with escalations from analysts.
Support Supervisor with Adhoc tasks that support the team and program.
Support Supervisor with credit escalations.
Exercise a high level of attention to detail, strong problem solving skills, and the ability to work with systems to resolve issues effectively.
Communicate effectively with customers following standardized operating procedures
Utilize strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization
Perform in a fast-paced, deadline-driven environment while providing superior service and accuracy during every contact