Sr. Analyst, Customer Operations Arrears Command Center at CECONY Career Site

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Credit Management, Collections Activities, Operational Efficiency, Cost Reduction, Database Systems, Analytics, Recommendations, Customer Arrearages, Portfolio Management, Strategic Evaluation, Transactional Data, Synthesis, Implementation, Development, Support

Industry

Utilities

Description

The Sr. Analyst will play an integral role in the Arrears Command Center credit team by synthesizing and preparing transactional customer data for departmental leadership in support of data driven strategic evaluation. The role includes performing in-depth analysis around credit and collections activities and identifying operational efficiency improvements as well as cost reduction opportunities relative to the Command Center business sub-units. The Sr. Analyst will design, develop, implement, and leverage various database systems to provide the Command Center leads and the broader department the required analytics and recommendations vital to managing customer arrearages and the credit and collections portfolio. Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience. Benefits: We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Rich medical & pharmacy benefits, including vision benefits Dental benefits Health Savings Accounts Health Care and Dependent Care Flexible Spending Accounts 401(k) with robust matching Employer paid Pension Plan Employee Stock Purchase Plan with a generous matching contribution State of the art Employee Assistance Program Paid Parental Leave Generous paid time off plus paid holidays Family support: emergency backup child, & elder care assistance Social responsibility and volunteer opportunities Employee discount program Commuter Benefits Culture of growth and learning: career development; tuition reimbursement; recognition program Life and Long-Term Disability Benefits *Please be aware that some benefits may not apply to provisional or part-time job titles. EEO Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law. Technical Difficulty Statement: For technical issues, please contact us at careerconnect@coned.com

Responsibilities

The Sr. Analyst will synthesize and prepare transactional customer data for leadership to support strategic evaluation. They will perform in-depth analysis on credit and collections activities to identify efficiency improvements and cost reduction opportunities.