Sr ANALYST - Network at eClerx Career Site

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

TCPIP, LAN, WAN, Network Security, NMS, Cisco Products, ITIL, Information Security, Troubleshooting, Interpersonal Skills, Communication Skills, Organizational Skills, Analytical Skills, Team Management, Incident Report, RCA

Industry

IT Services and IT Consulting

Description

Responsibilities - Ensure that SLA commitments are met, including monitoring and reporting of the same - Ensure that projects and activities are completed as per commitment - Conduct regular network infrastructure review to assess gaps and recommends changes to support the present organizational needs - Optimize performance and availability of all enterprise systems - Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately. - Responsible for ensuring to work with concerned teams in troubleshooting of technology problems. - Ensures that proper troubleshooting techniques, protocols and tools are used in coming up with recommendations and solutions - Ensures that technical recommendations are properly thought of/analyzed and based on hard facts. - Provides regular updates on the troubleshooting to the team, management and client. - Ensures that incident report and RCA is released within SLA post the troubleshooting work and liaise with concerned groups for the resolution - Escalation point to EUSG team members Qualifications - Knowledge of TCPIP, LAN, WAN, Network Security and NMS is highly preferred - Demonstrated knowledge of Cisco products & solutions - Complete understanding and working experience in ITIL and information security compliant/oriented environment - At least 2-3 years’ experience in installing/supporting/designing mixed LAN/WAN environment, switches, routers, firewalls and related devices - Must have effective interpersonal and communications skills - Strong organizational skills and attention to detail required - Ability to work well under pressure, multi-task and meet demanding deadlines - Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, Computer Science. - Analytical and team management skills are a must - Should exhibit strong interpersonal and communication skills. - Call Center / BPO / SI / Provider work experience is highly preferred.

Responsibilities

The Senior Analyst is responsible for ensuring Service Level Agreement commitments are met through monitoring and reporting, and completing projects and activities as committed. This role involves conducting infrastructure reviews, optimizing system performance, and immediately addressing security incidents and policy violations.