(Sr) Application Specialist at F. Hoffmann-La Roche Ltd - Poland

Guangzhou City, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Training, Customer Orientation, Relationship Management, Analytic Skills, Presentation Skills, Technical Training, Product Knowledge

Industry

Biotechnology Research

Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position You will be responsible for applications Support. Your key responsibilities: Conduct operator training for end users after installation of instruments. Feedback to the sales team on the tests' usage of each new training instrument, to follow up the channel filling with sales team. Solve application / product problems promptly and completely and could provide a more comprehensive solution to the customer based on technology. Conduct product technical training for Sales / Engineers/distributors. Maintain/update products information promptly. Support Sales to achieve reagent sales target and product pre-sales bidding and new project promotion Visit Customer regularly, extend Roche value, consummate extended projects. Coordinate instrument installation with Service Engineer and Sales Work closely with Sales team and Service team to ensure customer satisfaction Basic Requirements of the Job： You should holds at least Bachelor Degree in Clinical Diagnostics or Appropriate Science or Medical discipline. Good presentation skill, analytic skill and training skill. You should have: 5 to 8 years of experience in hospital diagnostics laboratory and / or similar experience in the industry Customer Orientation & Relationship Management Internal Cooperation & Coordination Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.

Responsibilities

You will be responsible for applications support, including conducting operator training for end users and solving application/product problems. You will also coordinate instrument installation and work closely with the sales and service teams to ensure customer satisfaction.