Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

WHAT CAN YOU EXPECT IN THIS ROLE?

• Reviewing and ensuring compliance to Property Vendor Program Instructions for estimates and have a proficient working knowledge of the Xactware/Xactimate (Verisk) suite of software.
• Complete national property desk audits/virtual re-inspections within the current Program Instructions/National Service Level Agreement
• Estimate writing through our Express program
• Provides technical expertise pertaining to structural property damage to Regional Management and Claim handlers nationally
• Collaborate with all Definity Repair Partners to build positive working relationships
• Monitors estimating platforms to ensure vendors adhere to the Contractor Program Instruction
• Works closely with national vendor partners on programs, pricing and protocols
• Works closely with national vendor partners, providing support with the effective use of estimating software programs where required
• Background and ability to read and interpret industry standard scope / estimates
• Provides technical consultation on environmental losses where required
• Researches newest technology and makes recommendations both internally and externally about adopting same
• Promotes Definity’s claims programs during vendor visits
• Assists with complaint handling and dispute resolution as needed
• Maintains a high level of expertise in all estimating software and hardware
• Conducts research and makes recommendations on regional pricing and unit costing issues as needed
• Participates in projects and other initiatives as assigned by Claims Management Team

WHAT DO YOU BRING TO THE ROLE?

• Experience as a Construction Estimator, Project Manager, Project Manager Assistant, or project site manager within the insurance restoration industry. Commercial Building Construction Experience is an asset.
• Bilingualism is a strong asset (English/French)
• Understanding of provincial and national building codes along with a solid understanding of residential and commercial construction terminology
• Solid understanding of verisk estimating software suite of programs.
• Professional, friendly and courteous in all interactions whether with co-workers, customers or vendor partners
• Able to remain calm under pressure and perform well in a busy work environment with limited supervisory interaction
• Must value teamwork, ownership and flexibility
  Salary range is $58,100 - $106,900
  Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.