JOB SUMMARY

Highmark is seeking a highly skilled and experienced Salesforce Solution Architect with a strong focus on Salesforce Marketing Cloud (and CDP/Data Cloud preferred) to lead the design, development, implementation, support, and optimization of complex architecture strategies. This lead role requires collaborating closely with business and program stakeholders to translate business needs into scalable and efficient solutions within the Payer and Provider space.
Responsibilities include defining solution architectures for Salesforce Marketing Cloud and CDP/Data Cloud projects, ensuring alignment with business objectives and best practices; gathering and translating business requirements into technical specifications; providing expertise on Salesforce capabilities and best practices; designing and architecting end-to-end solutions considering scalability, performance, security, and maintainability; collaborating with cross-functional teams for seamless integration; conducting code reviews and providing technical guidance; identifying and resolving technical issues; staying current with Salesforce trends; and presenting/vetting designs with the Salesforce.com architecture team and enterprise review board.
The ideal candidate will leverage business and technology knowledge to influence business processes and systems, mentor less experienced team members, and potentially lead special projects. This role requires ensuring solution integrity, including integrations with other systems (legacy and 3rd party software).
The successful candidate will identify and implement products/solutions that build upon existing Salesforce investments, adhere to standards and best practices, align with enterprise architecture, and optimize cost savings.

PREFERRED SKILLS:

• Salesforce Core Products
• Salesforce Marketing Cloud
• Salesforce Data Cloud
• Salesforce MuleSoft
• Salesforce Heroku
• Apex Code
• Enterprise Architecture
• Project Management
• Oracle
• Data Warehousing
• Integrations

POSITION TYPE

Office-Based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

• Take a lead role to provide strategic consultation to business customers in defining or designing more complex business processes, functions and organizational structures, as well as in researching, identifying and internally marketing enabling technologies based on customer capability requirements. Facilitate development of more complex enterprise business solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques. Participate in more complex enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development.
• Take a lead role to specify and design large or more complex systems, solutions, networks, infrastructure elements, or processes. Select appropriate design standards, methods and tools and ensure that they are applied effectively. Review others’ system design to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Establish policy for selection of more complex architecture components. Evaluate and undertake impact analysis on more complex major design options. Ensure that the system architecture balances functional, service quality and systems management requirements.
• Use appropriate tools, including models of components and interfaces, to contribute to the development of more complex architectures. Take a lead role to produce detailed component requirements, specifications and translates these into detailed solutions/designs for implementation using selected products. Provide advice on technical aspects of system development, integration (including requests for changes, deviations from specifications, etc.) and processes. Ensure that relevant technical and business strategies, policies, standards and practices are applied correctly.
• Select and use more complex tools and methods to establish, clarify, and communicate the functional and non-functional requirements of system users, their characteristics, and tasks. Take a lead role to identify the technical, organizational, and physical environment in which more complex products or systems will operate. Identify, propose, initiate, and lead significant improvement programs, taking responsibility for the quality and appropriateness of the work performed and the realization of measurable business benefits. Modify existing process improvement approaches and/or develop new approaches to achieve improvement.
• Take a lead role to ensure the resolution of a variety of more complex architecture and business problems and serve as a technical or business lead for highly complex project initiatives.
• Communicate effectively will all levels of organization.
• Manage expectations of customers, partners and management.
• Participate in customer walkthroughs and plans; design and technical walkthroughs; and problem resolution and decision making.
• Interact with departments across the organization as necessary, including the development and interpretation of highly complex requirements for peers and other staff.
• Maintain an in-depth knowledge of specific technical aspects in area of expertise and provides expert advice regarding their application. The area of specific expertise may be any aspect of information or communication technology, technique, method, process, product, or application area of a more complex nature.
• Take a lead role in providing leadership and mentoring in the areas of expertise and architecture to their peers, developers, management and business users including technical expertise, coaching, and ad-hoc training by: preparing presentations on more complex issues on the area of expertise and presenting to their peers to ensure consistency to the Organization’s strategic direction.
• Other duties as assigned or requested.