EMPLOYER RIGHTS:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
Primary Location: Boston, MA, Boston
Other Locations: Massachusetts-Boston
Organization: Santander Bank N.A

The Sr. Associate, Business Process Management is responsible for end-to-end process analysis and design with an understanding of technical and operating challenges and solutions as they relate to the current and future business environment. The incumbent drives consensus on complex business solutions, demonstrates the capability to analyze business and technical requirements, and develops solutions to address the requirements.

• Act as the primary liaison for the workstream, ensuring alignment with program management, other verticals, technology, and development teams.
• Represent the workstream in program-wide forums, delivering clear and concise updates on progress, issues, and risks.
• Deliver weekly status reports and prepare executive-level summaries for monthly reviews.
• Facilitate regular ceremonies such as stand-ups, sprint planning, retrospectives, and backlog refinement.
• Lead large-scale sessions such as requirements review workshops and PI (Program Increment) planning meetings.
• Coordinate with Scrum teams and agile coaches to ensure best practices are followed.
• Collaborate with Product Owners to identify business needs and translate them into actionable user stories and epics in Jira.
• Maintain the workstream’s Jira instance, ensuring proper structure, clear acceptance criteria, traceability, and workflow integrity.
• Identify functional gaps and proactively draft new requirements or enhancements for future sprints.
• Oversee workstream planning, development, testing, and delivery to ensure alignment with overall program governance and release timelines.
• Track progress across deliverables, flag risks or dependencies, and coordinate timely resolution of issues.
• Manage scope and deliverables for both scheduled releases and ad-hoc requests.
• Collaborate closely with QA/testing teams to define and finalize testing scope per release.
• Review and validate test cases to ensure they align with business requirements and functional coverage.
• Support go-live readiness activities, ensuring quality and stakeholder sign-of

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or equivalent work experience: Business, Finance or equivalent field. - Required.
• 9+ Years Designing and implementing business processes and solutions. - Required.
• 9+ Years Experience designing end-to-end processes that scale. - Required.
• 9+ Years Experience in process management, process engineering, project management, or risk management. - Required.
• 9+ Years Experience with in-depth financial modeling as well as demonstrated analytical and statistical problem solving skills, including data handling and relational database programming. - Required.
• Ability to manage large, complex projects.
• Excellent analytical and complex problem solving skills.
• Demonstrated ability to influence, negotiate and communicate at all levels of organization.
• Strong influencing skills to effectively drive efforts outside of our direct control, including strong communication and partnership skills.
• Ability to see the big picture and work with a team to prioritize requests, ensuring delivery alignment without compromising goals.
• Adept in critical thinking and understanding of business process, technology, systems and tools.
• Previous experience with business applications integration tools (such as Jitterbit).
• Strong collaboration and communication skills (written/verbal).
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Expert knowledge of project management principles and concepts.
• Strong organizational abilities including planning, program development and task facilitation.
• Ability to plan and manage work under time constraints.
• Flexible, fast learner who thrives in a constantly-changing work environment.
• Demonstrated experience in MS Access, Word, Excel, and SQL.
• Extensive knowledge of CRM and ERP tools