EMPLOYER RIGHTS:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
Primary Location: Boston, MA, Boston
Other Locations: Massachusetts-Boston
Organization: Santander Bank N.A

• Analyzes impact of proposed solution across the business.
• Develops traceability matrix.
• Develops and uses cases to explain/demonstrate business requirements.
• Contributes to satisfactory results in audit reviews, compliance reviews, and regulatory examinations (internal/external), Compliance and Regulatory Agency reviews.
• Ensures that requirements documentation can be easily translated into test plans and that proper testing plans are completed.
• Establishes and manages analysis plans for all relevant work streams.
• Proactively reviews external and internal environment and identification of issues or concerns related to potential gaps in existing processes, procedures, policies, frameworks, etc.
• Defines, develops, documents, and measures business processes and/or tools to ensure the highest level of efficiency and quality is achieved while reducing support costs.
• Facilitates the application of new technologies to existing business processes. Assesses business or process requirements, completes research and analysis to determine viable solutions, and makes recommendations for alternatives and enhancements.
• Provides technical expertise on available technologies and processes to improve quality, customer satisfaction, and cost performance.
• Uses appropriate tools to perform problem determination and root cause analysis; illustrates bottlenecks, redundancies, vulnerabilities, and opportunities for enhanced efficiency or effectiveness. Identifies strengths and weaknesses of existing internal processes, methods, and tools.
• Presents findings and recommendations to business process owners and project teams.
• Reduces the mean time to repair for incidents. Frequently interfaces with business lines, including management, and/or internal resources.
• Analyzes, documents, and disseminates process changes and productivity gains.
• Participates in pre-implementation of enterprise projects to determine the level of involvement and risk to assigned organization.
• Identifies, assesses, and documents business and functional requirements, recommending business priorities, and advising business on options, risks, and costs