Sr Associate IS Engineer – CITRIX Operations at Amigen

Hyderabad, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Citrix Virtual Apps, Citrix ADC, NetScaler, Windows Server, Active Directory, Group Policy, VMware, Hyper-V, PowerShell, Python, Analytical Skills, Problem-Solving Skills, Communication Skills, Collaboration, Change Management, GxP Compliance

Industry

Biotechnology Research

Description

Career Category Information Systems Job Description Role Description: This onsite role is part of the global Citrix operations team, supporting 24/7 coverage to ensure operational continuity and infrastructure resilience. This role should manage, optimize, and support Amgen Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands-on expertise in Citrix ADC/NetScaler, Load Balancer combined with knowledge of Windows Server environments, Active Directory, and virtualization platforms such as VMware or Hyper-V. This role is responsible for ensuring the stability, performance, and security of Citrix solutions that support Amgen’s mission-critical applications and end-user platforms. It involves close collaboration with infrastructure teams, technical leads, and global support teams to deliver highly available and secure virtual desktop solutions. Attention to detail and a commitment to operational excellence are essential. Please note, this is an on-site role based in Hyderabad. Roles & Responsibilities: Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance Maintain the health and resiliency of Citrix environments including Citrix Cloud and Citrix ADC (NetScaler) Perform patching, updates, and system upgrades in line with enterprise change management policies Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration Serve as the technical escalation point for Citrix-related issues within IT operations Document all configurations, SOPs, and architecture decisions to support audits and operational continuity Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives Mentor support teams and transfer knowledge to ensure consistent support coverage Monitor system alerts, identify systemic issues, and implement long-term corrective actions. Basic Qualifications and Experience: Bachelor's OR Master's degree with 5 - 9 years of experience Functional Skills: 5+ years of experience in managing and supporting enterprise-scale Citrix environments. Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture Proficiency with Windows Server, Active Directory, and Group Policy Familiarity with virtualization platforms such as VMware or Hyper-V Strong Scripting Skills (PowerShell & Python) Soft Skills: Analytical and problem-solving skills Excellent verbal and written communication Self-motivated with strong ownership mindset Collaboration and team-oriented work style Change management expertise Experience collaborating in regulated or GxP-compliant environments (preferred) Professional Certifications: Citrix Certified Associate – Virtualization (CCA-V) (Mandatory) Citrix Certified Associate - Networking (CCA–N) (Preferred) Microsoft Certified: Windows Server or Azure Administrator VMware Certified Professional (VCP)VMware Certified Professional (VCP) (preferred) Shift Information: This position requires you to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements. . Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen

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Responsibilities

Manage and optimize Citrix Virtual Apps and Desktops infrastructure to ensure performance and availability. Collaborate with various teams to deliver secure virtual desktop solutions and maintain operational continuity.