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Sr. Associate - Order Management at EXL Talent Acquisition Team

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Accounts Receivable, Salesforce, Netsuite, Google Spreadsheets, Billing, Customer Service, Communication, Data Entry, Workflow Management, Process Improvement, Contract Reading

Industry

Business Consulting and Services

Description

Perform Order Management, Customer setup and Billing for clients. Good communication for client calls Demonstrate good knowledge of Accounts Receivable principles and concepts. Contact customers via email and Chat channel on a day-to-day basis. Exhibit strong proficiency in Google Spreadsheets. Display excellent verbal and written communication skills, with fluency in English. Provide and accept timely feedback on process training Clear the workflow daily and provide confirmation to the supervisor. Acquire new process knowledge and operate as a domain knowledge expert; maintain an exceptional database and process updates. Substitute for the Assistant Manager in their absence on the floor. Contribute to processing as needed and ensure targets are met in accordance with the Statement of Work (SOW). Work on process improvements and promote the sharing of best practices across the team. Ensure adherence to company policies and procedures.

Responsibilities

The role involves managing order queues, performing customer setup, and handling billing processes in Salesforce. The associate will also communicate with onshore teams, resolve order issues, and contribute to process improvements.