Sr Associate, Services at Inspiration Mobility Group

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

125000.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Performance, Data Integrity, Continuous Improvement, Service Quality, Operational Data Accuracy, Dashboards, Reporting, Communication, Automation, Workflow Improvements, Problem Solving, Process Improvement, SLA Adherence, Issue Resolution, Analytical Skills, Team Collaboration

Industry

Financial Services

Description

Your Mission: As Senior Associate, Services, your mission is to ensure our fleet and charging services run reliably and transparently so customers can confidently electrify their operations. You will turn complex, multi-step services into experiences that are predictable, accurate, and easy to navigate by strengthening vendor performance, sharpening our data integrity, and driving continuous improvement across processes, tools, and policies. By using insight, automation, and cross-functional partnership to remove friction and prevent issues before they happen, you help Inspiration deliver exceptional service at scale and accelerate the transition to low-cost, zero-emissions EV fleets. You will report to: Ohad Zeira, Managing Director, Strategy & Business Development (Interim Head of Services) Outcomes You'll Deliver: Support day-to-day execution across fleet and charging services to ensure reliable delivery at scale Monitor and report on vendor performance and issue resolution. Some activities will include tracking SLA adherence, managing escalations, coordinating vendor tickets with cross-functional partners, monitoring aging, and supporting quarterly vendor reviews with clear documented action tracking Improve service quality and customer outcomes by identifying bottlenecks, reducing friction, and preventing repeat incidents Support continuous improvement by surfacing gaps and recommending updates to policies, SOPs, and service design documents, including AI-enabled workflow improvements, in partnership with service owners Execute lightweight test plans for new service features including vendor, process, and tool changes; document results and track issues to resolution Ensure operational and transactional data accuracy across systems and vendors to maintain clean, audit-ready records that support billing, reporting, and customer inquiries Maintain dashboards and recurring reporting for operational performance, financial KPIs, and deliver ad hoc analysis to maximize results Who You Are: 3-5 years of full-time professional or equivalent experience in a services operations or analyst role. Operationally savvy and comfortable supporting complex, multi-step services with high volume and high accountability Detail-driven with a strong commitment to accuracy and completeness, especially around billing and transactional data Bias for action and willing to roll up your sleeves to identify bottlenecks, propose solutions, and drive issues to closure Clear communicator, both verbal and written, able to coordinate across internal stakeholders and external vendors without ambiguity Data-oriented and motivated to use dashboards and analysis to prioritize work and measure impact across CSAT, SLA performance, and invoice accuracy Interested in automation and motivated to reduce manual work through workflow improvements and AI-enabled tooling Willing and able to learn new tools quickly and become a power user of Sigma, Rocketlane, Jira, and Confluence (or equivalents) Salary: $90-$125k + annual bonus eligible Location: Washington, D.C. Our in-office team comes together to collaborate in our Dupont Circle office Tuesday through Thursday and works from home Monday and Friday. [OR] This role is remote eligible. However, we have an office in Washington, DC. Our in-office teams come together for collaborative work in the office Tuesday through Thursday and work remotely on Monday and Friday. Our Core Values: Inspiration’s culture is based on a shared respect for our core values described HERE. Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process. Our Commitment to You: Inspiration is an equal opportunity employer. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to DEIB initiatives and to building a team that represents a variety of backgrounds, perspectives, and skills.

Responsibilities

Support day-to-day execution across fleet and charging services to ensure reliable delivery at scale. Monitor vendor performance and issue resolution while driving continuous improvement across processes and tools.