Zachary Piper Solutions is seeking a Sr. AV/VTC Engineer This position will provide support for the Army National Guard. This is an Enterprise wide Helpdesk environment, which includes imaging, patching, and software deployment/updates to over 100K endpoints. This is an onsite position in Arlington, VA and will require an Active Secret Clearance for consideration.

REQUIREMENTS:

• Active Secret Clearance
• Active Security+ or alike certification
• 5+ years of alike experience in VTC/AV
• Bachelors Degree preferred

• Proficient in a wide range of audio-visual and VTC systems:
• Crestron control panel systems
• Extron
• Biamp
• Christie
• Planar
• Cisco/Tandberg VTC systems
• Strong understanding of IP networking concepts including subnets, routing, DHCP, and DNS, and capable of configuring and troubleshooting basic network connectivity issues.
• Physical requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.
• Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.
• Analytically inclined with attention to detail and accuracy, and consistent follow-through to assure problems are resolved, with the ability to respond to last-minute requests.
• Identify and articulate key information in an efficient and timely manner, and exercise discretion and independent judgment when handling situational occurrences.
• Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.
• Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.
• Support the team process and participate in cross-functional teams, in a fast-paced and ITIL transitional environment.