TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join a dynamic multidisciplinary team specializing in the delivery of innovative products, where your bilingual expertise and technical leadership will contribute to the design of new functionalities, a high-added value to our existing technological solution. As a Senior Business Analyst, you will play a strategic role in transforming complex Business Needs into actionable solutions, while leading product delivery initiatives and working closely with development teams.
We are looking for a seasoned professional with a strong background in functional analysis and Solutions Design, with an in-depth knowledge of Corporate Systems such as group insurance platforms. You will be a technical leader involved in all stages of the System Development Life Cycle, from gathering strategic needs to resolving critical incidents, designing intuitive solutions and supporting delivery teams.

Responsibilities

• Compile and summarize the needs of internal and external clients, translating business requirements into detailed specifications.
• Participate in the design of high-level solutions and an estimating process.
• Break development components into smaller functions that improve the user experience, in collaboration with the software product owner (PO).
• Design the solution for the software product in keeping with the solution architecture and technical roadmap.
• Design intuitive solutions that add value for users.
• Work closely with the development team to define functional specifications and the modifications required to achieve objectives (including non-functional requirements).
• Provide technical support and leadership in the event of incident escalation or service interruptions, making sure incidents are resolved effectively.
• Provide advice and expert knowledge on the technical feasibility of proposed deliverables.
• Identify, recommend, source, negotiate and design solutions to enhance stakeholder experience.
• Produce documentation for the user community (such as release notes).
• Work with developers and QA specialists to ensure that the detailed design is clearly understood and that developments are aligned with the design, participating in delivery teams to ensure the delivery of quality products.
• Collaborate with the Health &Welfare product teams to ensure solutions meet regulatory compliance and industry standards for collective benefits

Requirements

Education & Experience:

• A bachelor’s degree in a relevant field (Computer Science, Management, Actuarial Science, Mathematics, Insurance or equivalent)
• 8+ years experience in IT including a minimum of 5 years in Business Analysis
• 5+ years of hands-on experience with System Development Life Cycle
• 5+ years of hands-on experience in System Design and Product Delivery
• 5+ years of hands-on experience in an agile work environment

Core Skills:

• Excellent communication skills, verbal and written, in French and English
• Knowledge of group insurance systems and collective benefits administration
• Understanding of insurance product lifecycle and regulatory requirements
• Ability to breakdown development items into small increments that benefit users in collaboration with Software Product Owner
• Ability to produce documentation for user community and design documentation within allotted timeframes, respecting documentation standards
• Ability to collaborate effectively with all required stakeholders and handle conflict when needed
• Detail oriented with the capability to respect timeframes and budgets

Personal Attributes:

• Balance short-term needs with longer-term vision
• Curious learner who can quickly understand new areas of solutions
• Able to justify design choices to leadership and challenge documentation standards for continuous improvement
• Change agent who strives for continuous improvement rather than accepting status quo

What’s in it for you

• Work with a dynamic, collaborative global team
• Enjoy work-life balance with a remote or flexible option
• Contribute to high impact, large scale projects
• A unique opportunity to drive our team’s success and growth within our Canadian and US-based client list
• A comprehensive customizable benefits package to suit your unique needs and lifestyle.
• Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance.
• Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan.
• Generous mental health support account.

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

• Compile and summarize the needs of internal and external clients, translating business requirements into detailed specifications.
• Participate in the design of high-level solutions and an estimating process.
• Break development components into smaller functions that improve the user experience, in collaboration with the software product owner (PO).
• Design the solution for the software product in keeping with the solution architecture and technical roadmap.
• Design intuitive solutions that add value for users.
• Work closely with the development team to define functional specifications and the modifications required to achieve objectives (including non-functional requirements).
• Provide technical support and leadership in the event of incident escalation or service interruptions, making sure incidents are resolved effectively.
• Provide advice and expert knowledge on the technical feasibility of proposed deliverables.
• Identify, recommend, source, negotiate and design solutions to enhance stakeholder experience.
• Produce documentation for the user community (such as release notes).
• Work with developers and QA specialists to ensure that the detailed design is clearly understood and that developments are aligned with the design, participating in delivery teams to ensure the delivery of quality products.
• Collaborate with the Health &Welfare product teams to ensure solutions meet regulatory compliance and industry standards for collective benefit