Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Minimum 8 years of experience as a Business or Systems Analyst
• Minimum 3 years experience working in Pharmaceutical/Life Sciences
• Degree in Healthcare, Business, or Information Technology strongly desired
• Experience in collecting, defining business requirements and testing
• Familiarity with business analysis concepts, tools and techniques
• Familiarity in Microsoft Office applications, especially Project, Word, Excel, Visio, PowerPoint
• Ability to interact with people from all disciplines with all levels of experience
• Experience at working both independently and collaboratively

PREFERRED QUALIFICATIONS:

• Healthcare or Patient Services experience
• Customer Relationship Management System experience

Our employees are tasked with delivering excellent business results. These results are achieved by:

• Facilitate cross functional requirements gathering sessions (between Business Operations/Functional Leads, IT, Security, Compliance, Clients, etc)
• Translate business rules, requirements & process flows into User Stories, System Process Flows, Wireframes, or other requirements documentation format (JIRA, Azure DevOps, Miro, Visio)
• Provide strong collaboration between impacted team members & clients (Confluence)
• Develop and maintain Data Transfer Agreements (DTAs) that map between source and target systems
• Diagram current/future state Business/Operations & System Processes (Visio, Miro)
• Create or assist others in writing user documentation, work instructions, and procedures
• Handle multiple, concurrent projects of moderate or complex scope
• Liaison with pharmacy, sales, marketing, compliance, and/or legal where necessary
• Ensure adoption of the standardized project processes implemented within EVERSANA
• Perform research into project-related issues and products
• Support projects post-deployment during hypercare
• Effectively communicate to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Develop progress reports, proposals, requirements documentation, and presentations
• Proactively identify potential changes in project scope, issues and risks and devise contingency plans
• Mentoring and supervision of non-senior Business Analysts
• Demonstrate flexibility and open-mindedness

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.