POSITION SUMMARY:

The IT Business Solutions Analyst acts as a bridge between business stakeholders and the IT organization to ensure technology solutions meet business needs. This role focuses on analyzing business processes, identifying improvement opportunities, gathering requirements, and supporting the design, development, and implementation of IT solutions that drive business success.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or related field (or equivalent experience leading or operating in this role of 10+ years).
• 10+ years of proven experience managing IT projects.
• Strong understanding of project management methodologies (e.g., Waterfall, Agile, Scrum, or hybrid models).
• Proficiency with project management tools (e.g., Microsoft Project, Jira, Smartsheet, ServiceNow, etc.).
• Solid technical background with an ability to understand IT concepts such as networking, cloud services, infrastructure, and enterprise applications.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Ability to manage multiple projects simultaneously with competing priorities.
• ITIL certified.
• Strong analytical and critical thinking skills, with a focus on detail and accuracy.
• Excellent communication and interpersonal skills; able to work with stakeholders at all levels.
• Familiarity with software development life cycle (SDLC) methodologies such as Agile, Scrum, or Waterfall.
• Experience with business process mapping and workflow tools.
• Proficiency in requirements gathering tools and platforms (e.g., JIRA, Confluence, ServiceNow, etc.).
• Ability to translate complex technical concepts into business-friendly language.
• Understanding of IT systems, databases, enterprise applications, and/or cloud platforms.
• Excellent writing, editing, and proofreading skills with strong attention to detail.
• Ability to understand and simplify complex IT concepts for non-technical audiences.
• Strong project management and organizational skills to handle multiple priorities and deadlines.
• Proficiency with Microsoft Office 365 (Word, PowerPoint, Outlook, Teams) and communication tools (SharePoint, intranet CMS, or email campaign tools).
• Experience creating communication plans and working cross-functionally with technical teams.
• Familiarity with ITSM practices (such as ITIL), cybersecurity, digital workplace initiatives, or enterprise application rollouts is a plus.

PREFERRED SKILLS:

• Experience working with cross-functional global teams.
• Strong familiarity with ITSM frameworks like ITIL.
• Strong business acumen and ability to translate business needs into technical solutions.
• Change management or process improvement experience (e.g., Lean, Six Sigma) is a plus.
• Experience working in global or enterprise environments.
• Experience supporting M365, or Identity Management projects is advantageous.
• Experience with graphic design, video production, or digital content creation is a plus and/or working with firms on video creation and delivery.
• Knowledge of branding guidelines, change management communication strategies, or employee engagement techniques.

• Collaborate with business units to understand their objectives, processes, and challenges.
• Gather, analyze, and document business and functional requirements for IT systems and solutions.
• Translate business needs into clear technical requirements for development teams.
• Conduct gap analysis between current and desired states and recommend solution improvements.
• Support solution design and validate that system functionality meets business requirements.
• Assist with system testing (UAT), implementation, and post-deployment support activities.
• Work closely with project managers, developers, architects, and QA teams to deliver solutions on time and within scope.
• Act as a liaison between technical teams and non-technical business users.
• Create process models, specifications, diagrams, and charts to clearly communicate functional system requirements.
• Help develop training materials and user documentation for new systems and enhancements.
• Identify opportunities for system and process optimization, automation, and innovation.
• Support change management efforts to drive adoption of new systems and solutions.
• Lead the planning and implementation of IT projects, including system upgrades, infrastructure deployments, application rollouts, and service transformations.
• Define project scope, goals, deliverables, and success criteria in collaboration with business and technical stakeholders.
• Develop detailed project plans, schedules, resource estimates, and budgets.
• Manage changes to project scope, schedule, and costs using appropriate change management processes.
• Coordinate internal teams and external vendors to ensure seamless project execution.
• Facilitate project meetings, status reporting, risk assessments, and issue resolution.
• Track project performance, specifically to analyze the successful completion of short- and long-term goals.
• Communicate project progress clearly to leadership, sponsors, and stakeholders.
• Ensure projects adhere to governance and compliance standards, including documentation and post-project evaluations.
• Identify and mitigate risks, dependencies, and obstacles proactively
• Drive adoption and support for IT solutions among end users.
• Develop, write, and edit internal communications for IT initiatives, including announcements, newsletters, knowledge articles, service updates, change management notices, FAQs, and training materials.
• Translate complex technical information into clear, concise, and user-friendly language for a wide range of audiences.
• Collaborate with global and regional teams to tailor messages for different locations, time zones, and cultural audiences where needed.