Department: Culture & Communications
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

JOB DESCRIPTION:

As Southwest Airlines continues to evolve, the Senior Change Consultant plays a critical role in shaping and executing enterprise change strategies that support, prepare, and engage Employees in our shared vision. This role champions the Employee experience by designing and delivering strategic, actionable plans that drive successful adoption of change across large-scale business and technology transformation initiatives. With deep expertise in Change Leadership methodologies and tools, the Consultant leads cross-functional Teams through all phases of change—crafting compelling visions, aligning stakeholders, assessing readiness, and fostering organizational development. By applying Southwest’s proven Change Leadership framework, this role ensures that communication, Leadership alignment, and Team health are prioritized, enabling smooth transitions and lasting impact across the organization. This is more than a consulting; it’s a chance to help guide Southwest and our People into the next chapter of our journey, building an even stronger, more connected Southwest Airlines for the future.
Additional details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Assumes a high level of responsibility and ownership for assigned work/projects; requires minimal oversight
Assumes the role of the project/program Change Lead in managing the overall Change Leadership strategy, timelines, and deliverables for any complexity level projects or initiatives
Employs advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed
Build strong, trusting relationships with project Team Members, key Stakeholders, and Executive Sponsor(s)
Conducts business impact and risk assessments to determine people, process, and technology impacts at the company, department, and job-specific levels and determines the best approach for addressing impacts and risks
Develop and execute coordinated, comprehensive change and communication plans (including ample opportunities for two-way dialogue) to facilitate clear, consistent, and honest internal/external messaging along all phases of the project
Develops and executes strategies and plans for aligning Leaders and all levels of Stakeholders to project goals and objectives
Identifies, plans, and implements project health, effectiveness, and success measurement metrics and tactics
Conducts analysis on surveys and other project data and creates presentations and summaries of key themes, outcomes, etc.
Scopes new work for change leadership needs and help determine options for staffing
Develops, delivers, facilitates, and/or participates in various meetings, workshops, and developmental opportunities
Develop and deliver presentations and other change collateral for all levels of the organization
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Advanced knowledge of Change Leadership principles
Advanced knowledge of methods of communication, training, and project planning techniques, processes, and impacts
Employs advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed
Exhibits advanced oral communication and presentation delivery skills
Expresses ideas clearly in documents which have an advanced level of organization, structure, grammar, language and terminology adjusted to the characteristics and needs of the audience
Works systematically to resolve problems, identify causes, anticipate implications and make informed decisions
Demonstrates intellectual curiosity and challenges assumptions in a constructive way; pursues innovations and creative solutions
Advanced knowledge of focused business area and does not often need to rely on subject matter expert to predict or understand the project impact
Understands when a group member’s behavior is impacting results, has advanced skills to take action of the most appropriate type to achieve the right objectives, outcomes, and goals
Handles complex, confidential and sensitive situations appropriately and maintains objectivity
Knowledge of communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
Advance skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Advanced skills in using Microsoft Office Suite Education
Required: High School Diploma or GED
Experience
Expert-level experience, expansive and far-reaching knowledge in:
Change Leadership
Partnering at the Executive level on enterprise-wide projects, solving complex problems, and driving multiple Stakeholders towards change
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Limited travel with potential for increased/decreased travel based upon Department needs

BENEFITS YOU’LL LOVE:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.
  401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
  *ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
  Southwest Airlines is an Equal Opportunity Employer.
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  Job Posting End Date
  08/03/202

Please refer the Job description for details