REQUIREMENTS:

• 10+ years of experience in Cisco telephony, VoIP, and unified communications engineering – Jabber, Call Manager (CUCM), Communications Manager (CME), Unity Connection (CUC)
• Including experience supporting a telephony platform migration/transition
• Extensive troubleshooting experience reading CUCM logs and records, diagnosing issues, providing monitoring/maintenance
• Including experience with telephony protocols – SIP, T1, PRI
• Hands-on experience leveraging Microsoft Telephony platform (Microsoft Teams Phone) solutions – ideally supporting integrations/migrations
• Excellent communication & collaboration skills – ability to work with customers directly, architects, and other engineering teams to support migration planning efforts
• Must be able to obtain Public Trust Clearance (federal background check w/ fingerprinting) – active Public Trust or higher Security clearance preferred

PREFERRED SKILLS:

• Hands on SecureLogix experience for Voice Network Security
• Experience with large-scale telephony migration projects (Cisco → Microsoft Teams Phone)
• Strong background supporting Government/Federal agencies in compliance-driven environments

Experience:

• CUCM (Cisco Unified Communications Manager: 2 years (Required)
• Network engineering: 5 years (Required)
• Cisco Telephony/VoIP/Unified Communications: 5 years (Required

RESPONSIBILITIES:

• Lead and support the migration of ~50,000 users from Cisco Telephony (CUCM, CME, Jabber, Unity Connection) to Microsoft Teams Phone, ensuring minimal disruption and E911 compliance.
• Troubleshoot, monitor, and maintain Cisco telephony systems, including interpreting CUCM logs, call detail records (CDRs), and diagnosing SIP, T1, and PRI issues.
• Collaborate with customers, architects, and cross-functional engineering teams to plan, test, and implement telephony transition strategies.
• Implement and support voice network security solutions to protect enterprise telephony systems from fraud and unauthorized access.
• Provide ongoing operational support post-migration, including endpoint provisioning, call routing, voicemail integration, and continuous system optimization.
  Job Types: Full-time, Contract
  Pay: $55.00 - $63.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• CUCM (Cisco Unified Communications Manager: 2 years (Required)
• Network engineering: 5 years (Required)
• Cisco Telephony/VoIP/Unified Communications: 5 years (Required)

Ability to Commute:

• Huntsville, AL 35808 (Required)

Work Location: Hybrid remote in Huntsville, AL 3580