Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .
The Sr. Client Service Associate – Progress Track is responsible for the day-to-day operations, client engagement, and delivery of Progress Track—an add-on within EDPlan designed to support Individualized Education Program (IEP) goal progress monitoring. This role requires both operational excellence and innovative thinking to ensure the product’s value is realized by clients and internal teams. The Product Innovation and Delivery Lead will work closely with the Product Strategy Lead, Technical Business Analyst, and Regional Teams to drive adoption, satisfaction, and impact.
The Sr. Client Service Associate – Progress Track is responsible for the day-to-day operations, client engagement, and delivery of Progress Track—an add-on within EDPlan designed to support Individualized Education Program (IEP) goal progress monitoring. This role requires both operational excellence and innovative thinking to ensure the product’s value is realized by clients and internal teams. The Product Innovation and Delivery Lead will work closely with the Product Strategy Lead, Technical Business Analyst, and Regional Teams to drive adoption, satisfaction, and impact.

REQUIRED EXPERIENCE

• Proven success in client relationship management and engagement.
• Strong facilitation and presentation skills, with the ability to lead virtual and in-person sessions.
• Special education including knowledge of IEP goal development, service delivery, compliance, and progress monitoring best practices.
• Ability to innovate and adapt product delivery to evolving client needs.
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Proficiency with Microsoft Office Suite, project management tools (e.g., Asana), and case management systems.
• 3–5 years working directly with special education programs.
• Proven ability to design and facilitate impactful adult learning experiences, such as professional development or peer learning sessions.
• Experience supporting product adoption and change management in educational settings.
• Demonstrated ability to build relationships across diverse stakeholder groups, including educators, administrators, and technical teams.
• Strong data literacy, with the ability to translate product usage data and implementation results into actionable recommendations for clients.
• Experience developing and refining training materials for both internal staff and external clients.
• Ability to translate complex product features into clear, practical applications for end users.
• High degree of adaptability and flexibility, thriving in a fast-paced, evolving product environment.
• Strong analytical skills, including the ability to analyze and organize data.
• Excellent organizational, oral presentation and written communication skills.
• Ability to manage time to meet critical deadlines.
• Ability to work independently and with a team
• Excellent ability to build and maintain business relationship with clients.
• Proficiency in MS Office products, including PowerPoint, Excel and Word.
• Research and project management capabilities.

PREFERRED EXPERIENCE

• Familiarity with EDPlan and/or Progress Track.
• State- or district-level client engagement experience.

QUALIFICATIONS

• High School diploma or equivalent required, bachelor’s degree preferred.
• 4+ years similar work experience

THE ABOVE IS INTENDED TO DESCRIBE THE GENERAL CONTENTS AND REQUIREMENTS OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS CLASSIFICATION. IT IS NOT INTENDED TO BE CONSTRUED AS AN EXHAUSTIVE STATEMENT OF ALL DUTIES, RESPONSIBILITIES OR SKILLS OF PERSONNEL SO CLASSIFIED.

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