Sr Collections Associate, Redi Carpet, Stafford TX at HD Supply

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Accounts Receivable, Customer Contact, Billing Discrepancies, Dispute Resolution, Mentoring, Credit Compliance, Payment Processing, Credit Risk Management, Problem Solving, Independent Judgment, Customer Relationships, Fast-Paced Environment, Technical Assistance, Professional Development

Industry

Wholesale

Description

As a Senior Collections Associate at Redi Carpet, you'll play a key role in managing and resolving complex accounts receivable issues. This position involves direct customer contact to collect outstanding payments, investigate billing discrepancies, and ensure timely resolution of disputes. You’ll work independently, applying your experience and judgment to navigate challenging situations, while also mentoring junior team members. With a focus on reducing delinquency and maintaining strong customer relationships, this role is ideal for someone with 5–7 years of collections or credit experience who thrives in a fast-paced, collaborative environment. Job Summary Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency. Major Tasks, Responsibilities, and Key Accountabilities Performs a wide variety of collection functions for larger or more complex accounts. Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts. Receives payment and posts amount to customer's account. Compiles and maintains basic credit information. Maintains records on credit risks, delinquent accounts and incomplete files. Ensures timely follow-up of open disputes is completed in accordance with service level. Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms. Nature and Scope May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds). Typically requires overnight travel less than 10% of the time. Education and Experience Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility. Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.

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Responsibilities

The Senior Collections Associate is responsible for managing and resolving complex accounts receivable issues, including contacting customers for outstanding payments and investigating billing discrepancies. This role also involves mentoring junior team members and ensuring timely resolution of disputes.