Join a team recognized for leadership, innovation and diversity
Sr Collections Manager will be reporting to the Solstice Advance Materials Customer Experience (CX) Sr. Director. This will play a pivotal role in optimizing and managing the end-to-end OTC process to ensure efficiency, accuracy, and customer satisfaction. This strategic leadership position requires a seasoned professional with a proven track record in order management, invoicing, credit management, disputes and collections. The role will lead the effective and efficient delivery of Collections and Disputes end-to-end processes and act as a critical CX leadership partner to Integrated Supply Chain (ISC) focused on aligning CX and ISC goals to drive strategic and operational success. The successful candidate will be responsible for driving process improvements, fostering cross-functional collaboration, and ensuring the OTC team meets and exceeds performance metrics.

KEY REQUIREMENTS:

• 7+ years of experience working within Customer Service or Order to Cash business processes. involving transformational initiatives and processes across multiple functions and geographies.
• Bachelor’s degree in Business Administration, Commerce, Supply Chain, Finance, Accounting, or related field required.
• Ability to interact with and present to all levels of the organization to drive alignment to strategy & decision making (Controller, VP levels), and direct execution through their teams (Director, Manager, Analyst levels).
• Demonstrated ability to lead and motivate people/teams in a matrix and global environment from diverse cultures & backgrounds towards a common vision and achieve superior operational results.
• Strategic and forward thinking with the ability to drive execution to deliver results, ability to develop strategy and translate into actionable plans & drive change through influence
• Extensive knowledge of industry best practices across the Sales Order to Cash areas and broad knowledge of financial management.

• Strategic Leadership - Develop and execute the strategic vision for the Order to Cash function, aligning with overall business objectives. Collaborate with executive leadership to drive OTC initiatives that contribute to revenue growth and customer satisfaction. Provides input to, and operates within, operational budget & quarterly forecasts.
• Process Optimization - Analyze and streamline end-to-end OTC processes to enhance efficiency and reduce order-to-cash cycle times. Implement best practices to ensure accuracy in order processing, billing, and collections. Lead the challenge of internal thinking with a view towards ensuring continuous improvement of Collections and Disputes processes and their implementation.
• Cross-Functional Collaboration - Work closely with Sales, Customer Service, Finance, and other relevant departments to foster a collaborative and seamless order-to-cash process. Serve as the lead focal point for collaboration with ISC across the Customer Service, Collections, and Disputes domains. Establish and maintain strong communication channels to address and resolve issues in a timely manner.
• Performance Management - Define and monitor key performance indicators (KPIs) to measure the success of the OTC function. Implement performance improvement initiatives to achieve and exceed established metrics. Establish & deliver key performance indicator criteria and metrics, achieve service targets and communicate performance to key business stakeholders. Responsible for identifying service delivery issues and formulating remediation plan to address persistent issues.
• Credit Management & Collections - Oversee credit risk assessment and establish credit limits to minimize financial exposure. Collaborate with Finance to manage credit and collections policies and procedures. Ensures consistent application of accounting policies, standards, and internal controls for transactions & account reconciliations within the Collections and Disputes team. Governs global process and design standards; identify and escalate (if necessary) process deviations that are not driven by local, regulatory considerations.
• Technology Integration & People Management - Evaluate, recommend, and implement OTC technology solutions to enhance automation and efficiency. Stay abreast of industry trends and emerging technologies to maintain a competitive advantage. Manage, motivate, and develop team members to ensure high-performing talent, succession depth and diverse and inclusive teams.