OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.
OpenText is the leader in Enterprise Information Management (EIM). Our products enable the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises and in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our team members in over 120 locations around the world.

• Accountable for the timely resolution of escalated collection issues, including ensuring accurate customer information is maintained.
• Complete account reconciliations as required.
• Partner with your peers to support collections/escalations activities as required to ensure a timely resolution.
• Assist your manager in updating and maintaining standard operating procedures.
• As a SME, encourage knowledge sharing and support team members with existing processes/practices along with any changes to align with best practices.
• Accurately evaluate the likelihood of collectability of disputed/contentious items to flag as “at risk” accounts to your leader with recommendations for resolution.
• Partner with key stakeholders as required to ensure timely resolutions (Billing, Sales, Legal).
• Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collections function.
• Assign escalated accounts to your team members, act as a triage person.
• Partner and co-ordinate with our external 3rd party agencies to support collections activities as required to ensure optimal returns.

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• Audit files at the agency
• Prepare monthly assignments as required
• Prepare Monthly KPI reporting