Position: Senior Computer Support Specialist
Compensation: $27 - 28.50/hour, depending on experience
Location: Boulder, Colorado
Inceed has partnered with a great company to help find a skilled Senior Computer Support Specialist to join their team!
Are you ready to elevate your career as a Senior Computer Support Specialist? Join a dynamic team where you will assist end-users with computer hardware and software issues, providing essential support for internal business applications. This opportunity is ideal for someone passionate about technology and eager to make a significant impact by ensuring seamless IT operations. Dive into a role that offers both challenges and growth in a supportive and innovative environment.

REQUIRED QUALIFICATIONS & EXPERIENCE:

• High School Diploma or GED required
• 5 years’ experience in Windows server environments
• 5 years’ experience in remote customer support/helpdesk
• Current Driver’s License
• US citizenship required due to DHS clearance
• Excellent interpersonal and communication skills
• Working knowledge of MS Windows Desktop OS
• Working knowledge of computer systems and networks
• Flexibility and adaptability to changing priorities
• Basic project management skills

NICE TO HAVE SKILLS & EXPERIENCE:

• Experience with Kronos and OKTA/O365
• Experience in setting up new office IT infrastructure
• Experience in TCP/IP network troubleshooting

• Upgrade and repair laptop and desktop computers
• Administer MS O365 and Active Directory
• Assist with LAN/WAN applications
• Install latest MS Windows Desktop OS versions
• Set up network printers and servers
• Create and maintain installation instructions
• Support Android and IOS device upgrades
• Log tickets and answer Help Desk calls