8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!

QUALIFICATIONS AND REQUIREMENTS

• High School degree required. Bachelor’s degree preferred.
• Three or more years of Asset Protection or comparable experience, including investigation, interview and case management experience.
• Experience with Wicklander-Zulawski (WZ) or similar interview methodology.
• Multi-unit retail or equivalent experience a plus.
• Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel required
• Excellent organizational, written and verbal communication, and customer service skills
• Ability to communicate effectively with all levels of the organization
• Ability to dig into an issue and look at the situation from multiple angles, applies different methods to develop conclusions, and anticipates challenges
• Ability to facilitate consensus in decision-making; partners with others as needed
• Ability to provide strong customer service to all parties involved in an investigation
• Ability to own the work, make and follow through on commitments; detail oriented, able to manage multiple issues and meet changing deadlines
• Must be flexible, adapt to change easily, and able to exercise independent discretion on matters of significance
  Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement.
  Work Authorization : Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

ABOUT THIS ROLE

The Centralized Asset Protection team at CarMax is dedicated to conducting thorough, fair, and unbiased investigations that align with our core values. As a Senior Consultant, you’ll provide direct support across all CarMax locations—including stores, Customer Experience Centers (CECs), corporate offices, and Auto Finance operations. You’ll lead investigations into external and internal theft, fraud, and abuse, using data-driven methods and professional interview techniques to uncover root causes and support recovery efforts. Working primarily within the ThinkLP HRAP case management system, you’ll manage your caseload independently while collaborating closely with store leadership, Human Resources, and other key partners. You’ll also contribute to team initiatives and process improvements through regular participation in core Asset Protection team meetings.