Job Description
NIQ Digital Purchases (formerly Foxintelligence) is hiring a Customer Success Manager. As a trusted expert and representative of NIQ Digital Purchases, you will manage a portfolio of clients consisting of leading brands and retailers in e-commerce. Your main mission is to effectively manage and invigorate the client portfolio under your care by fully leveraging the potential of our data and the NIQ Digital Purchases SaaS platform.

Key Responsibilities:

• Customer-Centric Approach:
• Anticipate client needs and adapt to each client to ensure their satisfaction and effective use of the Digital Purchases platform.
• Guide new clients throughout their onboarding process up to the renewal phase, while identifying commercial opportunities.
• Data-Driven Analysis:
• Conduct and share pertinent analyses directly derived from the platform to assist clients in gaining a detailed understanding of their market and performance.
• Product Expertise:
• Attain comprehensive mastery of the Digital Purchases platform.
• Thoroughly understand client needs and proactively gather their feedback to inform the product roadmap.
• Directly contribute to the prominence of the Digital Purchases platform by promoting new features, organizing workshops and webinars, and implementing automations to enhance the client experience.

Required Skills and Experience:

• Proactivity & Ownership: You are dedicated to client satisfaction and can demonstrate the relevance of Digital Purchases data in their daily operations.
• Versatility and Pragmatism: Essential for identifying challenges and adapting to client issues.
• You possess excellent written and verbal communication skills in English. Knowledge of French is a plus.
• Collaborate closely with Data Analysts, Product Managers, and Sales teams.
• Understanding of e-commerce challenges and the commercial and marketing issues faced by brands and retailers, supported by 3 to 6 years of experience in e-commerce or market intelligence.

Recruitment Process:

• Round 0: Interview with a member of our Talent Acquisition team.
• Round 1: Experience and fit interview with two of our Customer Success Managers.
• Case study and presentation with our Customer Success Director & E-commerce Sales Director
• Decision Round: Interview with our WEU E-commerce Leader.

Additional Information

• Customer-Centric Approach:
• Anticipate client needs and adapt to each client to ensure their satisfaction and effective use of the Digital Purchases platform.
• Guide new clients throughout their onboarding process up to the renewal phase, while identifying commercial opportunities.
• Data-Driven Analysis:
• Conduct and share pertinent analyses directly derived from the platform to assist clients in gaining a detailed understanding of their market and performance.
• Product Expertise:
• Attain comprehensive mastery of the Digital Purchases platform.
• Thoroughly understand client needs and proactively gather their feedback to inform the product roadmap.
• Directly contribute to the prominence of the Digital Purchases platform by promoting new features, organizing workshops and webinars, and implementing automations to enhance the client experience