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Sr Cust Exp Specialist at Honeywell

, San Luis Potosí, Mexico -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Entry, Expediting Orders, Order Changes, Returns Processing, Inquiry Response, Administrative Duties, Problem Resolution, Attention To Detail, SAP

Industry

electrical;Appliances;and Electronics Manufacturing

Description

As a Sr Customer Experience Specialist here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams to ensure the best customer experience. You will respond to inbound customer calls and emails regarding order inquiries regarding ship dates, problems, order changes, repairs, and returns. You will assist other customer service associates with administrative duties. You will support ordering processing including order entry, expediting orders, order changes, returns, monitoring order status, and resolving discrepancies. You will respond to inbound customer calls and emails regarding order inquiries regarding ship dates, problems, order changes, repairs, and returns. You will assist other customer service associates with administrative duties. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The specialist will drive operational excellence and enhance customer experience by collaborating with cross-functional teams. Responsibilities include responding to customer inquiries via calls and emails regarding orders, ship dates, repairs, and returns, while also supporting order processing tasks.