Join a team recognized for leadership, innovation and diversity
We have an opportunity for a Senior Customer Experience Specialist to join us at Honeywell, in Bucharest. This is a hybrid role, 3 + 2 days model.
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

KEY REQUIREMENTS:

• Minimum college graduate; bachelor degree preferred
• Minimum 1,5 year experience on Sr Customer Experience Specialist role
• Fluent English (mandatory)
• ERP knowledge and Microsoft Office Suite knowledge

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
• RQB - reactive quoted: creation, re-creation, additions and deductions;
• Operates changes according to process requirements in various existing records
• Creates project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the “finalized” technical setting), according with the documented customer requirements
• Initiates, get approvals (if necessary) and complete billing related to contracts, reactive quoted, projects (full or partial billing);
• Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);