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Sr Cust Exp Specialist at Honeywell
Municipio Cotagaita, Potosí, Bolivia -
Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Order Management, Process Improvement, Root Cause Analysis, Cross-functional Collaboration, ERP Systems, SAP, Oracle, Microsoft Office, Analytical Skills, Customer Portals, Integrated Reporting Systems

Industry

Automation Machinery Manufacturing

Description
As a Sr Cust Exp Specialist here at Honeywell, you will play a crucial role in managing complex customer interactions and ensuring high levels of customer satisfaction. You will be responsible for handling inquiries related to orders, shipments, repairs, and returns, while collaborating with various departments to resolve issues efficiently. You will report directly to our Customer Experience Manager and you’ll work out of our San Luis Potosi location on a Hybrid work schedule. In this role, you will impact the overall customer experience by driving process improvements, managing order lifecycle activities, and acting as a key point of contact for customer concerns to enhance operational efficiency and customer loyalty.   Honeywell recently announced plans to sell its Intelligrated (IGS) business to American Industrial Partners (“AIP”). At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the IGS business, will be part of this future transaction when it closes. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
Manage complex customer interactions regarding orders, shipments, repairs, and returns to ensure high satisfaction. Drive operational efficiency by implementing process improvements and managing the order lifecycle.