Sr. Customer Account Specialist at Rise Baking Company, LLC

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

26.62

Posted On

23 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Communication, Problem Solving, Inventory Management, Coaching, Collaboration, Attention to Detail, Microsoft Office, Excel, SAP EDI, Food Safety, Relationship Building, Time Management, Self-Motivation, Goal Orientation

Industry

Food and Beverage Manufacturing

Description

Senior Customer Account Specialist Job posting will be removed 12/31/2025 and all applicants reviewed after. No Agency or search firms will be utilized. LOCATION: 3001 Broadway Street NE, Minneapolis, MN 55413 POSITION TYPE: Full Time Job Purpose Consistently deliver an exceptional customer service experience. Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full. Work closely with the Sales team and cross-functional business partners to achieve high customer satisfaction. Essential Functions * Manage orders from receipt to the point of invoicing, ensuring each order has accurate manufacturing lead time, shipping method, pricing, and, if required, customer confirmation * Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern * Manage inventory for discontinued stock (obsolescence) * Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners * Research and investigate issues; find root causes, solve, and develop proactive solutions to prevent recurrence * Coach and mentor new Customer Service Representatives, sharing best practices and providing guidance on handling challenging customer situations * Work closely with the Sales team managing key customer accounts * Back up Supervisors as needed * Comply with all food safety requirements, training, policies, and procedures * Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) * Associate’s degree and/or 5+ equivalent years of work experience * 3+ years of experience in a customer service role, preferably handling complex inquiries and customers * Experience in food manufacturing as well as retail and foodservice distribution channels preferred * Strong computer skills including Microsoft Office with advanced skills in Excel; experience with SAP EDI systems * Deep understanding of customer needs and a commitment to delivering exceptional customer service * Professional demeanor with strong written and verbal communication skills * Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions * Ability to effectively communicate with multi-level personnel as well as customers and their representatives * Ability to work cross-functionally, convey complex issues, and maintain confidentiality * Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment * Ability to think quickly and handle frequent change * Self-motivated, goal oriented, quality driven, and capable of working independently California, Illinois, Massachusetts, Minnesota, Washington and New York Residents Only: The hourly range for this role is $18.52 to $26.62 per hour. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your hourly wages, Rise Baking Company offers benefits such as, a comprehensive benefits package, quarterly bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient.

Responsibilities

Manage customer orders from receipt to invoicing, ensuring timely and accurate delivery. Communicate effectively with customers and internal teams to resolve issues and maintain high satisfaction.