Sr. Customer Assistance Representative - Las Vegas Airport - Seasonal at Enterprise Holdings

Paradise, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

16.5

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Rental Assistance, Face-to-face Interaction, Phone Communication, Sales, Billing Support, Vehicle Condition Assessment, Customer Greeting, Transaction Processing, Marketing, Communication, Problem Notification, Vehicle Cleaning, Accounting Functions

Industry

Travel Arrangements

Description

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at the airport location. Opening available at the following branch location: 7135 Gilespie Street, Las Vegas, NV 89119 (Las Vegas Airport Rental Car Facility) This is a seasonal full time position with a starting rate of pay of $16.50/hour based on a 40 hour workweek. The seasonal window cannot exceed 180 days. We offer a robust Benefits Package including, but not limited to: Employee discount Training and development Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities Responsibilities include: Take incoming calls-reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications High school diploma or GED equivalent required Some college preferred Must have a minimum of 1 year of customer service or sales experience in retail, guest services, hospitality or administrative support Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be able to work any shift/hours (open 7 days a week); this schedule could include nights, overnights and weekends Must be at least 18 years old

Responsibilities

The Customer Assistance Representative Sr will provide high-level customer service primarily face-to-face, supporting branch and rental needs, which includes handling incoming and outgoing calls for reservations and general inquiries. Responsibilities also involve greeting customers, processing returns, assessing vehicle condition, and performing various administrative and basic accounting support tasks.