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Sr. Customer Billing & Renewal Specialist at Fortive
, , United States -
Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Billing Operations, SaaS Subscriptions, Professional Services, Attention to Detail, Problem-Solving, Organizational Skills, Time Management, NetSuite, Salesforce, Excel, Power BI, Communication Skills, Adaptability, Cross-Functional Collaboration, Revenue Reporting, SOX Controls

Industry

electrical;Appliances;and Electronics Manufacturing

Description
Billing Operations Generate and send accurate invoices daily based on contractual terms; invoices include the following components: SaaS subscriptions and bundles, professional services, on-premise software, annual maintenance, and 3rd party items. Partner with Sales, Legal, Finance, and other cross-functional groups to solve problems, address inquiries, and provide data to assist in decision making. Maintain billing records and customer information in financial systems (e.g., NetSuite, Salesforce). Process returns and credit memos as needed. Assist in other projects such as internal and external audits, testing and maintaining internal SOX controls, billing and revenue reporting, and more. Collaborate with cross-functional teams to streamline quote-to-cash processes to drive efficiencies and minimize errors. Bachelor's degree in Business, Accounting, Finance, or related field. 2+ years of experience in billing and customer operations in a SaaS environment. Excellent written and verbal communication skills. Strong attention to detail and experience with high transaction volume. Prior experience in a high-growth SaaS company. Proficient in NetSuite. Salesforce experience a plus Strong critical thinking and problem-solving skills Strong organizational and time management skills; ability to prioritize and manage a changing workload. Adaptable; ability to quickly learn new systems and processes and stay flexible and open to change. Proficiency with Excel, Power BI, or similar tools.
Responsibilities
Generate and send accurate invoices based on contractual terms and maintain billing records. Collaborate with cross-functional teams to streamline processes and assist in audits and reporting.