Sr. Customer Education Strategist (REMOTE) at Jobgether

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Education, Program Strategy, Content Planning, Pedagogical Design, Curriculum Creation, Content Development, Metrics Establishment, Performance Analysis, Project Management, Customer Engagement, Instructional Design, System Building, Figma

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Education Program Strategist - REMOTE. In this role, you will have the opportunity to design and drive customer learning programs that support their onboarding and advanced usage of our innovative platform. Your work will play a crucial role in ensuring that users achieve key milestones, leading to enhanced adoption and retention of the product. The ideal candidate will blend content planning and pedagogical design to create impactful educational experiences that resonate with users from first login through advanced workflows. By establishing clear processes and metrics, you will enable teams to empower customers and gather valuable insights to inform continuous improvement. This is a unique chance to influence how customers interact with the platform on a global scale. \n Accountabilities Help drive the company's customer education strategy by creating structured curricula. Develop and maintain a portfolio of engaging education content across formats. Partner with cross-functional teams to align education initiatives with product launches. Establish metrics for activation, usage, and retention; analyze performance continuously. Project manage content development efforts across various teams. Facilitate collaborative efforts to enhance customer engagement and support. Requirements 5+ years of experience in customer education, enablement, or instructional design. Strong organizational skills with a knack for building scalable systems. Ability to thrive in fast-paced environments with high product velocity. Experience in creating systems for content intake and distribution. Hands-on experience with Figma or similar technologies is preferred. Benefits Competitive salary and equity options. Comprehensive health, dental, and vision coverage. Retirement plan with company contributions. Generous paid time off and recharge days. Learning and development stipend. Work from home stipend and cell phone reimbursement. Parental leave and family planning support. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The strategist will design and drive customer learning programs focused on onboarding and advanced platform usage to enhance adoption and retention. Key accountabilities include creating structured curricula, developing engaging content, partnering with cross-functional teams, and establishing metrics for performance analysis.