Sr Customer Experience Analyst at Palo Alto Networks

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Interpersonal Skills, Self-Starter, Flexibility, Integrity, Communication Skills, Collaboration, Team Player, Adaptability, SAP Ariba, GoogleSuite, MS Office

Industry

Computer and Network Security

Description

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career Palo Alto Networks is looking for an Professional Services Operations Analyst to support the Professional Services team. You will report to the Operations Senior Manager and are responsible for supporting the NAM operations PS Ops team. Your Impact This position calls for someone who has exceptional attention to detail, extraordinary interpersonal skills, and the drive to thrive in a fast-paced, multi-tasking environment. This person is a self-starter, flexible, and has a high level of integrity. Primary owner of Subcontractor Purchase Requisition process– create Engagement Letters for suppliers, build Purchase Request, track approvals Manage supplier PO funds, support PS managers in adding additional funds Track subcontractor costs for NAM for reporting and analytics Update system and tools with required information and maintain the database up to date Support pre-sales activities by building Statement of Works; build scope of services contract, track and manage review process. Support PSA tool (Clarizen) in creating and setting up projects for delivery team Maintains quality service by establishing and carrying out organization standards. To identify and recommend opportunities and process improvements based on findings and analysis Provide regular and ad-hoc reporting Qualifications Your Experience Computer literacy qualified with bachelor degree in Computer Science, Math, Statistics or related field 2 years relevant experience in an international reporting environment (6 years overall) Ability to work in a dynamic, fast moving and demanding environment Good communication skills with fluent English (both written and verbal) Ability to collaborate with high-performing internal and outsourced teams Efficient team player Willingness to adapt and learn new systems, tools, and processes Good knowledge and experience with SAP Ariba system is a plus Well versed with GoogleSuite and MS Office applications Additional Information The Team PS Operations team supports Professional Services, Focused Services, and Customer Success teams globally. Our primary responsibilities are: Application support and release management, Automation / workflows, Enhancements / bug fixes,Resource management support, Subcontractor onboarding / invoice approval Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Responsibilities

The role involves managing the Subcontractor Purchase Requisition process, supporting pre-sales activities, and maintaining quality service standards. The analyst will also track subcontractor costs and provide regular reporting.