Sr. Customer Experience Consultant at A.P. Moller - Maersk

Gdynia, Pomeranian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Orientation, Communication Skills, Interpersonal Skills, Problem-Solving, Analytical Skills, Strategic Thinking, Process Improvement, Supply Chain Knowledge

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Maersk is a global expert in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Are you a customer-oriented person who is passionate about interaction and strive for achieving the best in what you do? Then this role is for you! We Offer: A dynamic, commercial position in an international setup with very good employment terms, an attractive salary, benefits and flexible working conditions (home office,etc.) An exciting career and development opportunity in an international and challenging business environment characterized by high pace, constant change and strive to become better with a lot of fun in a team of valuable individuals A unique opportunity to become part of a highly engaged and motivated team in one of the world’s largest Shipping & Logistics companies and a leader in Sustainability, Diversity and Inclusion A company that truly makes a global impact by connecting continents, companies and people. Maersk is at the very forefront of transforming the logistics industry to becoming CO2 neutral, sustainable and digital Key Responsibilities: Build a very good understanding of customers and market. Develop and maintain strong customer relationships. Provide solutions for customer issues and act as voice of customer. Act and communicate proactively whilst keeping customers informed of relevant topics. Take an active role in internal as well as external customer meetings together with Sales Specialists/Operations etc. Find optimal transport solutions to ensure prompt and safe delivery of cargo to destination. Uncover upselling and cross-selling opportunities which will be of value to our customers. Coordinate closely with other teams to ensure that agreed turn times are achieved for customer requests. Support less experienced members of the team with insights and solutions Address root causes and seek improvement opportunities on daily tasks/responsibilities. Who we are looking for: Proven experience in a customer facing role in the logistics or transportation industry. Sound knowledge of supply chain. Excellent communication and interpersonal skills, with the ability to build rapport and relationships with customers and internal stakeholders Strong problem-solving and analytical skills, with the ability to think strategically and outside the box Maturity and seniority to support less experienced colleagues and manage escalations Interest and ability to work on process improvement plans Fluency in English. #LI-PW1 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

Build a strong understanding of customers and maintain relationships while providing solutions for customer issues. Act proactively to keep customers informed and coordinate with teams to ensure timely delivery of cargo.