Sr Customer Experience Specialist (m/f/d) at Honeywell

Katowice, Silesian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Order Management, Order-To-Cash, CRM, SAP, ERP, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Backlog Management, Claims Management, Supply Chain, English Fluency, Data Maintenance, Cross-functional Collaboration

Industry

Automation Machinery Manufacturing

Description

As a Sr Customer Experience Specialist here at Honeywell, you will drive operational excellence, enhance customer experience, and collaborate with cross-functional teams to optimize processes.You will report directly to our [Title] and you’ll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule. Description for Internal Candidates We have an opportunity for a Sr Customer Experience Specialist to join us at Honeywell, in Katowice, where you will serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together. The Sr Customer Experience specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience. Key responsibilities * Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests. * Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed. * Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively. * Claims Management: Handle disputes and financial claims, ensuring swift resolution. * Transition Support: Assist in transition planning, manage documentation, and build professional relationships. Key skills and qualifications * Bachelor’s Degree * Business fluent in written and spoken English (other language is considered a plus) * 2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience * Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes * Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint) Our offer * State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town * Fruits bowls and sports activities to support your health and well-being * 30 minutes’ daily paid break - and flexible working hours * 3 + 2 hybrid work arrangements to support your work-life balance * Competitive Salary regularly increased based on your performance * Attractive benefits (medical insurance, life insurance, Multisport Card) * Generali Insurance (Accident Insurance) * Referrals bonuses for all open jobs and recognition programs * Comprehensive induction, ongoing training and development to set you up for success * In-house and external learning platforms supporting development opportunities * Work experience opportunities to help you grow your career with us * Global employee networks to help you connect and grow * Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters * Access Integrity line - Any workplace issues or violations that need to be raised in good faith can be communicated in a safe, private and confidential environment * Frequent Employee Engagement activities supporting inclusive and diverse work environment * Contribution to social benefits like Christmas and holiday benefits, engagement events from the company social fund Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future! #TheFutureIsWhatWeMakeIt #LiHybrid Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The role focuses on managing the Order-To-Cash process, including order validation, booking, and backlog management for assigned accounts. It also involves handling financial claims and collaborating with internal functions to optimize the end-to-end customer experience.